IT Support Technician

**System Maintenance**:
Perform regular maintenance on computer systems and networks, ensuring they operate efficiently.

Monitor system performance and proactively address issues such as network outages, hardware failures, or software malfunctions.

**CCTV and Network Administration**:
Assist in maintaining network infrastructure, including routers, switches, and firewalls. Troubleshoot connectivity issues related to LAN, WAN, and Wi-Fi network Install, configure and trouble shoot CCTV cameras and NVR system with cabling. Set up and manage user accounts, permissions, and passwords.

**Hardware and Software Installation**:
Install, configure, and test new hardware and software, including desktops, laptops, printers, and peripheral devices. Ensure that all IT equipment is up to date with the latest software patches and security updates.

**Data Security and Backup**:
Implement data security measures, including antivirus software, firewalls, and data encryption. Perform regular backups and ensure data is secure and recoverable in the event of system failures.

**Documentation**:
Maintain accurate documentation of IT procedures, network configurations, and system changes. Keep records of software licenses, warranties, and inventory of IT equipment.

**Skills & Qualifications**
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Basic understanding of SM ATV and Access control system.
- Experience in troubleshooting CCTV, hardware and software issues. Familiarity with Active Directory, Office 365, and IT support ticketing systems.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team-oriented environment.
- Report writing skills.

**Education**
- An associate's degree or diploma in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are often preferred.

**Experience**
- Minimum (5) year’s relevant experience as an IT technician or in a similar technical support role.

**Responsibilities**:

- Respond to helpdesk tickets and resolve user issues efficiently to minimize downtime.
- Troubleshoot hardware and software problems for desktops, laptops, tablets, servers, printers, and scanners.
- Perform preventive and corrective maintenance, system patches, updates, and upgrades.
- Visit operational sites (fuel stations, inspection stations, depots) to provide on-site support.
- Collaborate with internal teams and external vendors to ensure seamless IT operations and project delivery.
- Monitor and maintain inventory of all IT assets, licenses, and ensure compliance.
- Maintaining a Public Address (PA) and Background Music (BGM) system.
- Provide Level 1 and Level 2 support, ensuring SLAs are met for all incidents and requests.
- Assist with termination, installation, and configuration of forecourt automation devices and ensure their smooth operation.
- Facilitate user training and provide clear communication regarding new systems and updates.
- Proactively recommend solutions and improvements to enhance system performance and reliability.

Pay: QAR2,800.00 - QAR3,200.00 per month