Rental Sales Agent

2 weeks ago

Doha, Qatar Venture Gulf Engineering W.L.L Full time

**Objectives**

Completes all of the duties of complete rental and return transactions. Integral to this role is the sale of programs and services to customers and prospective customers at the counter, following established procedures and sales techniques.

**Responsibilities**

Technical responsibilities
- Completes rental transactions and agreements for customers following established guidelines and procedures.
- Obtains required authorizations, signatures, confirmation numbers, and perform preferred, VIP, or other special services as assigned.
- Reviews completed contracts with customers to verify accuracy of information and explain rates and charges.
- Adhere to Company Quality assurance and uniform guidelines.
- Complete rental or parking information for customers, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options.
- Retrieve money collected in shifts and complete deposit slip and keep money in safe.
- Diploma in Associate Degree 02 Years

**General responsibilites**
- Completes qualification procedures prior to renting vehicles.
- Sells programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
- Maximizes up-sells and walk-up sales based on vehicle availability, utilizing established sales techniques and dialogues. Programs and services include protection option, refueling program, special promotions, future reservations, upgrades, etc.
- Provides customers with completed rental agreements, keys, directions to rental vehicles, maps and any other assistance required.
- Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
- Solves problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
- Check customer rental parameters for ensuring understanding of rates and service charges.
- Update rental agreement files, notify customer’s overdue rental vehicles and enquire on expected date of return and process rental extensions.
- Coordinate with queued customer to reduce wait time and encourage efficient service. Ensure accuracy of return date and time on rental agreement.
- Ensure rental office area cleanliness and conduct associated custodial duties. Communicate with drivers through way to handle customer pickup and delivery.

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