IT Support Engineer

6 days ago

Ras Laffan Industrial City, Qatar D2Global247 Full time

**URGENT**

**Location **:Ras Laffan site Qatar

**Contract period **:1 year ( extendable)

**Experience **:3 to 4 years oil and gas industry or End user computing experience

**Visa **:We will provide visa though local partners

**Project Start **:ASAP

**Duties shall include, but not be limited to**:

- Diagnosing and troubleshooting desktop system, printer, and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands-on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an affected SLA window

**Base Skill Set**:

- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years experience providing technical support in a fast-paced and constantly changing environment up to the executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
- Support of End User for video conferencing units.
- Support of mobile devices

**WhatsApp Only**: +44 20 3239 7950

Pay: QAR7,500.00 per month

Application Question(s):

- Are you currently working ? If so when can you start work ?
- How many years of total IT experience do you have?
- Where are you located ? What is your visa type currently ?
- What visa are you in currently ?
- Do you have pass to Ras Laffan Site

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