Freight Operation Officer

1 day ago

Doha, Qatar Swan Global WLL Full time

Designation: Freight Operations Officer

Location: Doha, Qatar

Contract Duration: Permanent

Salary Range: 6000 QAR to 7500 QAR (All inclusive)

Experience: 5 Years

**Job Summary**

**Key Responsibilities**
- End-to-End Shipment Coordination: Handle all operational aspects of air, sea, and land freight shipments, including booking, documentation, clearance, and delivery follow-up.
- Quotations & Rate Negotiation: Prepare and send competitive freight quotes to clients; negotiate rates with carriers, shipping lines, and service providers.
- Customs Clearance & Compliance: Manage all customs-related procedures in line with Qatar's customs regulations and government requirements, ensuring compliance and timely clearance of shipments.
- Client & Agent Communication: Maintain consistent communication with clients, overseas agents, and partners to track shipments, solve issues, and ensure service satisfaction.
- Documentation & Records: Prepare and manage all necessary shipping and logistics documentation including AWB, B/L, invoices, packing lists, and clearance forms.
- Problem Resolution: Handle exceptions or delays in a timely manner; resolve operational issues efficiently to maintain service integrity.
- Business Development Support: Assist in collecting new business, sourcing reliable carriers, suppliers, and building relationships with potential clients and service providers.

**Requirements & Qualifications**
- Minimum 4 years of experience in logistics/freight forwarding with a solid background in handling airfreight, sea freight, and land freight.
- Proven experience in preparing quotations and negotiating with liners, carriers, and agents.
- Good knowledge of Qatar customs procedures, documentation requirements, and government import/export processes.
- Strong communication skills and the ability to follow up with clients and agents professionally.
- Ability to work under pressure, multitask, and meet tight deadlines.
- Strong organizational and time management skills.
- Proficiency in English; Arabic is a plus.

**Preferred Attributes**
- Proactive and solution-oriented mindset.
- Team player with the ability to work independently.
- Familiarity with freight forwarding software and CRM systems.
- Strong attention to detail and a commitment to operational excellence.

**Job Types**: Full-time, Permanent

Pay: QAR6,000.00 - QAR7,500.00 per month

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