Operations Manager Assistant

6 days ago

Doha, Qatar Home Care Center Full time

Job Summary:
The Operations Manager Assistant supports the Operations Manager in handling the daily operational tasks of a home care service company. This includes managing caregiver schedules, coordinating with clients, assisting in staff supervision, maintaining operational records, and ensuring service delivery aligns with company standards and healthcare regulations in Qatar.

Key Responsibilities:
1. Staff & Schedule Coordination

Assist in preparing and updating staff rosters and caregiver schedules.

Follow up on staff attendance, punctuality, and shift replacements.

Support deployment and reallocation of nurses and caregivers based on real-time needs.

2. Client Coordination

Communicate with clients to confirm visit schedules, changes, or updates.

Follow up on client feedback and escalate service issues to the Operations Manager.

Maintain accurate records of services rendered, client needs, and special instructions.

3. Operational Support

Assist the Operations Manager with administrative tasks, reports, and documentation.

Help monitor service delivery KPIs and performance indicators.

Coordinate logistics for medical supplies, uniforms, and staff transportation.

4. Compliance & Documentation

Ensure caregiver files and client service records are complete and up to date.

Support in preparing reports for regulatory audits and internal quality checks.

Maintain confidentiality of client and employee information.

5. Communication & Liaison

Act as a point of contact between caregivers, clients, and internal departments.

Coordinate with HR, Nursing Supervisors, and other departments as needed.

Assist in onboarding of new field staff and provide operational orientation.

Qualifications:
Diploma or Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

2-4 years of experience in operations or administrative support, preferably in a healthcare or home care setting.

Strong organizational and coordination skills.

Proficient in Microsoft Office (Excel, Word, Outlook); experience with scheduling software is a plus.

Fluent in English; Arabic is an advantage.

Skills & Competencies:
Strong communication and interpersonal skills

Attention to detail and ability to multitask

Ability to work under pressure and meet deadlines

Discretion and confidentiality in handling sensitive information

Team player with a proactive approach

Working Conditions:
Office-based with regular coordination via phone, messaging, or field follow-ups

Must be available to assist during after-hours or weekends in urgent operational matters

May require occasional travel to client locations or with the operations team

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