Head of Operations

**Role Summary**

The Head of Operations will oversee and manage all operational departments across Torba Market’s F&B business, including procurement, kitchen, store operations, logistics, and maintenance. This role ensures smooth day-to-day functioning, operational efficiency, and profitability while maintaining quality, food safety, and customer satisfaction. The incumbent will play a key role in strategic planning, process improvement, and cross-departmental coordination to support business growth and operational excellence.

**Key Responsibilities**

**Operational Leadership**
- Lead all F&B operations, ensuring alignment with company goals and standards.
- Supervise and guide departmental heads (Procurement, Kitchen, Stores, and Maintenance) to ensure seamless collaboration and execution.
- Develop and implement SOPs to maintain consistency, efficiency, and compliance across departments.
- Drive initiatives to improve service delivery, reduce waste, and optimize productivity.
- Ensure operational readiness and adherence to hygiene, food safety, and brand standards.

**Procurement & Supply Chain Management**
- Oversee sourcing and vendor management to ensure quality, cost-efficiency, and timely availability of raw materials and supplies.
- Develop procurement strategies aligned with business needs and sustainability goals.
- Monitor inventory levels and coordinate with kitchen and store teams to prevent shortages or overstocking.
- Negotiate key contracts and maintain strategic supplier relationships.

**Kitchen & Production Oversight**
- Supervise kitchen operations, ensuring food quality, consistency, and adherence to safety protocols.
- Collaborate with the culinary team to streamline production planning and minimize wastage.
- Monitor production costs, yield, and efficiency metrics to maintain profitability.

**Store & Retail Operations**
- Ensure smooth daily operations of stores, including merchandising, customer service, and staff performance.
- Monitor store-level performance metrics such as sales, customer satisfaction, and inventory accuracy.
- Implement operational standards that reflect Torba Market’s brand values and customer experience goals.

**Maintenance & Facility Management**
- Oversee preventive and corrective maintenance for all operational facilities and equipment.
- Ensure timely upkeep of kitchen, store, and warehouse assets to avoid disruptions.
- Coordinate with vendors and technical teams for equipment installation, inspection, and repair.

**Strategic & Financial Management**
- Develop and manage operational budgets, forecasts, and cost-control measures.
- Monitor key performance indicators (KPIs) and operational dashboards.
- Support the CEO in translating strategic objectives into actionable operational plans.
- Identify process inefficiencies and drive continuous improvement initiatives.

**People & Compliance**
- Build and lead a high-performing operations team through mentorship, training, and structured feedback.
- Ensure compliance with local labour, health, and food safety regulations.
- Foster a culture of accountability, collaboration, and operational excellence.

**Qualifications & Skills**
- Bachelor’s degree in business administration, Operations Management, or a related field (master’s preferred).
- 10+ years of experience in F&B operations, including multi-department oversight.
- Proven experience in managing procurement, kitchen, store operations, and maintenance.
- Strong financial and analytical acumen.
- Hands-on experience with ERP or operational management systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to lead through change and scale operations in a dynamic environment.