Service Delivery Engineer

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.
- For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

**WHAT CAN MEEZA OFFER YOU?**- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
- **MEEZA offers market-leading benefits packages.***IMPORTANT STEPS TO FOLLOW**:**-
The primary responsibilities of the Service Delivery Engineer - Network:
**Functional Responsibilities**:

- Configure and install various network devices and services (e.g., routers, switches, firewalls, load

balancers etc).
- Provide remote troubleshooting and fault finding if issues occur upon initial installation.
- Participates in execution of networking projects: (Site visits, technical evaluation, installation,

implementation, and NRFU Testing.
- Maintain and support Customer/MEEZA’s LAN/WAN environment.
- Provide remote support to on-site engineers, Senior Engineers and end users/customers during

installation, upgrades, and troubleshooting.
- Provide Level 2/3 support and troubleshooting to resolve issues.
- Maintains up to date network documentation includes Rack Layouts and Network Inventory

details.
- Responsible to adhere with all information security policies and procedures of MEEZA’s network

and security standard architecture.
- Willing to work flexible hours and on weekends as per business requirements.
- Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
- Have high inter-personal skills including politeness, and positive general outlook.
- Perform other related duties as assigned.

**Knowledge, Skills & Experience**:
**Academic & Professional Qualifications**:

- Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
- At least holding one CCNP certification specializations from Cisco Systems.
- Should hold ITILv3 Foundation certification.

**Experience**:

- 5-6 years of experience in information technology or a similar field.

Skills and Requirements:

- Good understanding of Project Planning.
- Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
- Should have good experience from Enterprise based network and operations.
- Well knowledge/experience on routing and switching (L2/L3).
- Well knowledge/experience on routing protocols (e.g.: OSPF, BGP).
- Well knowledge on Service Provider / MPLS L3VPN networks.
- Well knowledge on Network Security Products (e.g. Cisco ASA, Palo Alto, FortiGate Firewalls and

Cisco ISE).

- Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR,

ASR Routers, Cisco Catalyst/Aruba Switches).

- Well knowledge/experience on Data Centre technologies and platforms (e.g.: Cisco Nexus

7K/5K/2K).

- Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).
- Basic knowledge on Cisco wireless networks.
- Knowledge on Cisco Unified Communication is a plus.
- Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP

OVO) and preparing reports.

- Visio design/diagramming skills.