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Customer Care Breifing Officer

2 weeks ago

Doha, Qatar Qatar Airways Full time

As Customer Care Briefing Officer, you will be responsible to assist and support Senior Customer Care Briefing Officer in improving the quality and standards of reporting of Customer Care Briefing unit. Responsible in initiating the collection of data and investigation reports required in completing the report for higher management. Will be required to assess and evaluate the completeness and clarity of the investigation reports gathered from other stakeholders.

Key responsibilities include:

- Responsible to carry out checks on the cases registered for reporting while ensuring that all cases are correctly registered for tracking purposes.
- Liaises with the case handler and/or stakeholder in obtaining important and relevant reports for the completion of the report.
- Ensures report are received on a timely manner.
- Ensure that areas of concern related to service quality shall be escalated for necessary action.
- Complete regular reporting requirements as instructed and stated in the internal guidelines and escalate as and when required to Customer Care management.
- Contribute and share cross-functional activity within the unit for operational requirements and ensure they are appropriately attended to in accordance with the department’s set of objectives.
- Act on any memo received through higher management and provide the necessary information as required.
- Communicate externally and internally using simple terminologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLA and meet the deadlines.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be a part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree or equivalent with 04 years of minimum job-related experience
- Travel Industry Experience
- Conversant in Airline Policies and procedures
- Have worked directly with customer
- Creativity and willingness to experiment
- Ability to deal with uncertainty
- Ability to contribute individually, and lead, manages or participates in cross functional teams
- High levels confidence and determination
- Persuasiveness and problem-solving techniques
- Ability to create great working relationship with all levels within the company and across multiple disciplines
- Outstanding attention to details
- Excellent written/spoken English
- Knowledge of Amadeus will be preferred.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply