Concierge Manager

2 weeks ago

Doha, Qatar Nathan & Nathan Human Resources Full time

Our client is a private members club across multiple outlets specializing in Hospitality. We are looking for a **Concierge Manager** to join their dynamic team in Doha, Qatar.

**Duties & Responsibilities** (But not limited to)
- Serve as a primary contact for Members and efficiently handle their demanding lifestyle needs (including but not limited to restaurant reservations, hotel bookings, chauffeurs, personal shopping services, accessing sold out events, and arranging unique experiences).
- Proactively communicate with each member and deeply understand their unique lifestyle, preferences, and needs.
- Providing the highest quality of personalized services to Members over the phone and in person.
- Maintaining an accurate log of Member data and requests in CRM.
- Developing fruitful relationships with industry contacts and service providers. Keeping abreast of current luxury travel, fashion, and lifestyle trends.
- Conducting thorough research and preparing request proposals.
- Promote up-selling.
- Manage, record, and solve members' complaints.

**Qualification, Skills, and Experience**
- Demonstrated work experience in the Hospitality industry.
- Excellent written & oral communication skills
- Exceptional attention to detail
- Creative problem solving
- Ability to work towards strict deadlines and under pressure
- Strong online research skills
- A Can-Do attitude
- **Passionate about customer service**:

- Bachelors / Masters
- ** 8-10 years of experience in Hospitality

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