IT Policy, Process and Standards Manager

2 days ago

Doha, Qatar Qatar Airways Full time

**About Hamad International Airport**:
Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.

**About the role**:
Manage definition, documentation and monitoring of IT policies, processes and standards while ensuring alignment with prevailing industry best practices such as ITIL standards and relevant ISO frameworks. Process gaps are analyzed between as-is and to-be state, gain consensus, and drive recommendations on areas of continual improvements. Ensure processes and Standard Operating Procedures (SOPs) established within the department are adhered to, in line with Corporate IT Policies & ISO 20000 standards.

**Key responsibilities**
- Ensure implementation of IT processes and procedures while being aligned with all established Corporate IT policies & relevant ISO standards for services managed by MATAR-IT.
- Ensure process deployment of new or improved process changes are effective by communicating and liaising with process owners and after due diligence of change impact.
- Responsible for maintaining ISO 20000 certification of the IT Service Management System (ITSMS) implemented within MATAR-IT. This includes, planning annual audit programs and ensuring regular internal audits are conducted, identified areas of non-compliance are articulated, corresponding corrective action plans are documented and implemented within agreed timelines.
- Liaise with internal teams and where applicable external suppliers involved in both, projects and operational maintenance of systems to ensure IT Policies, Processes and Procedures are understood, adhered to, and continuously improved.
- Responsible for conducting Management Review Meetings as per established frequency that span ISO 20000, ISO 27001 and any other frameworks applicable to MATAR-IT. Work with relevant process owners and stakeholders to ensure identified actions are tracked to closure.
- Ensure Operational Level Agreements (OLAs) and internal Service Level Agreements (SLAs) are regularly reviewed to ensure they are kept up-to-date and relevant to business.
- Liaise with internal IT service owner(s) and ensure the Service Management Plan, Service Portfolio and Service Catalogue are regularly reviewed and kept up-to-date.
- Lead investigations into potential compliance violations and ensure appropriate corrective actions are planned and tracked until closure.
- Keeping abreast of industry best practices and emerging trends, work with relevant teams to implement continuous improvement measures that benefit business while remaining aligned to strategic objectives.

Qualifications

**About you**:

- Bachelor's Degree or Equivalent with minimum 6 years of job
- related experience.
- Experience of implementing/managing other IT related ISO standards within complex organizations.
- Experience of managing compliance related projects using cross-functional teams in medium or large organization.
- Certification in two or more of the following:

- ITIL Certification
- ISO 20000 Lead Auditor or Lead Implementer
- ISO 27001 Lead Auditor or Lead Implementer
- COBIT Certification
- Six Sigma Green Belt
- CMMI-DEV/SVC

  • Manager Standard, Processes

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 900,000 - 1,050,000 per year

    JOB PURPOSEThis role is responsible for ensuring accurate and timely financial reporting in accordance with relevant accounting standards, regulatory requirements and internal policies. Also, responsible to ensure that the organization maintains strong financial governance, meets all statutory and tax compliance obligations, and supports internal and...

  • Corporate Affairs Policy and Standards Manager

    1 week ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Corporate Affairs Policy and Standards Manager leads the development and authoring of Corporate Affairs policies and standards, including relevant strategies. Leads the development and delivery of audits and internal assurance regarding alignment to regulation and business policy across Qatar Airways Group. Identify and evaluate statutory...

  • Lead - Policy & Process Governance

    2 days ago

    Doha, Qatar Nimbus Consulting Full time

    Our client, a prominent transportation agency in Qatar, is seeking a **Policy & Procedure Management Lead** to champion governance excellence and operational efficiency across the organization. **Role Overview**: **Key Responsibilities** - Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication). - Maintain...

  • Lead - Policy & Process Governance

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Transpo Group Middle East Full time

    Our client, a prominent transportation agency in Qatar, is seeking a Policy & Procedure Management Lead to champion governance excellence and operational efficiency across the organization.Role Overview:The successful candidate will be responsible for designing and maintaining the organization's process architecture, identifying and closing procedural gaps,...

  • Accounting & Finance -Policies & Process Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mindstream Full time $60,000 - $120,000 per year

    Job Title: Policies & Process Specialist – Accounting & FinanceRole SummaryThe Policies & Process Specialist will be responsible for strengthening the existing policy framework, identifying gaps or missing rules, and developing new policies where required. The role includes designing, standardizing, and maintaining accounting and finance policies and...

  • Policy Developer

    6 days ago

    Doha, Qatar Madre Integrated Engineering Full time

    **Responsibilities**: - Develop, review, and update company policies and procedures to ensure alignment with national regulations and organizational objectives. - Ensure compliance with Qatari labor laws, governance frameworks, and international best practices. - Conduct policy research and analysis to support informed decision-making and strategic...

  • Policies & Process Specialist - Accounting & Finance

    6 days ago

    Doha, Qatar Mindstream Full time

    Role: Policies & Process Specialist - Accounting & Finance Duration:1 year and extendable Location: Qatar **Education: ACCA, ACA, or CPA** - mandatory (no exceptions) Experience: 7 + Years **Salary**: Best in the Industry **Minimum 7 years total experience** in Finance or Accounting. **Must** have strong, proven experience in: - Writing and...

  • Policy Developer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Madre Integrated Engineering Full time 60,000 - 120,000 per year

    Responsibilities:Develop, review, and update company policies and procedures to ensure alignment with national regulations and organizational objectives.Ensure compliance with Qatari labor laws, governance frameworks, and international best practices.Conduct policy research and analysis to support informed decision-making and strategic planning.Collaborate...

  • Policy Developer

    2 weeks ago

    Doha, Ad Dawhah, , Qatar Madre Integrated Engineering Full time $50,000 - $100,000 per year

    Job Overview Marafeq Qatar is seeking a detail -oriented Policy Developer to draft, review, and standardize company policies and procedures in English. The role involves working closely with internal stakeholders and senior management to ensure policies are clear, compliant, and aligned with organizational and regulatory standards. Key Responsibilities ​...

  • Policy Developer

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Madre Integrated Engineering Full time

    Job OverviewMarafeq Qatar is seeking a detail-oriented Policy Developer to draft, review, and standardizecompany policies and procedures in English. The role involves working closely with internalstakeholders and senior management to ensure policies are clear, compliant, and aligned withorganizational and regulatory standards.Key Responsibilities​●  ...