Lead - Policy & Process Governance

2 days ago

Doha, Qatar Nimbus Consulting Full time

Our client, a prominent transportation agency in Qatar, is seeking a **Policy & Procedure Management Lead** to champion governance excellence and operational efficiency across the organization.

**Role Overview**:
**Key Responsibilities**
- Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication).
- Maintain the corporate process architecture, lead RACI, controls, and handoffs.
- Lead gap analyses against policies/procedures; prioritize improvements and assign owners/targets.
- Establish departmental KPI frameworks; define data sources and performance review cadence.
- Lead Lean Six Sigma/Kaizen initiatives to remove waste and improve quality, cost, and service.
- Partner with IT/BI to design dashboards and automate reporting, chair monthly performance reviews.
- Align process designs with system changes and coordinate change management.
- Build capability (toolkits, playbooks, training) for process owners and champions.

**Capabilities & Competencies**
- Strong facilitation and change leadership, stakeholder alignment across functions.
- Structured problem solving and benefits realization focus.
- High data literacy; converts insights into actions and measurable outcomes.
- Program management and governance; risk and dependency management.

**Knowledge, Qualifications & Experience**
- 5-12 years in process excellence/continuous improvement; public transport/services preferred.
- Degree in Engineering/Quality/Business.
- Lean Six Sigma Black Belt (preferred) and experience integrating EFQM/ISO with operations.
- KPI design experience and performance management cadence setup.

**Tools & Methods**
- Visio, RACI; change management tools.
- Lean Six Sigma toolset: problem-solving (Pareto, Fishbone, 5-Why).
- Power BI/Tableau; Balanced Scorecard; benefits tracking models.

**Seniority Level**

Mid-Senior level

**Industry**

Transportation, Logistics, Supply Chain and Storage

Pay: QAR25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- process excellence: 10 years (required)
- integrating EFQM/ISO with operationsnds on : 5 years (required)
- KPI design : 8 years (required)

License/Certification:

- Lean Six Sigma Black Belt (preferred)

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