Pool Team Leader

**General Information**:

- Country/Region- Qatar-
- Province/City- Doha-
- Hiring Entity- Rosewood Doha-
- Department- Spa & Wellness-
- Job Type- Full-time PermanentJob Summary:- The Pool Team Leader is responsible for overseeing daily aquatics operations to ensure a safe, efficient, and enjoyable experience for all guests. This position provides hands-on leadership to lifeguards and pool attendants, enforces all safety regulations, manages water quality standards, and supports the training and development of aquatics personnel.-
- Essential Duties and Responsibilities:- General Duties:

- Anticipate guests’ needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service.
- Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured reporting any issues to the Director of Wellness.
- Assist with other wellness job functions as assigned by the Director of Wellness or Wellness manager.
- Ensure items lost and found are registered as lost property in accordance with company procedure.-
- Pool Duties:

- To provide a courteous, professional, efficient and flexible service at all times.
- To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
- To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- To ensure that standards are maintained at a superior level on a daily basis.
- To respond to guest inquiries on pool activities and timing and other information regarding the facility and services of the hotel in general.
- Follow pool opening and closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests use.
- Ensure all documentation on pool equipment checks, cleaning and Health & Safety are completed in accordance with company policy.
- Maintain towel/linen and ensure the shower area is well stocked, clean, hygienic and safe for guest use.
- Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized.-
- Leadership & Supervision:

- Provide day-to-day supervision of lifeguards and pool attendants during shifts.
- Prepare and manage staff schedules to ensure adequate coverage at all times.
- Conduct regular briefings and debriefings with team members.
- Mentor and coach staff on professional conduct, rescue readiness, and customer service.
- Support the recruitment, onboarding, and training of new aquatics staff.
- Perform shift leader duties, including task delegation and conflict resolution.
- Observe staff on deck and provide corrective feedback when necessary.-
- Operations & Safety:

- Ensure all pool areas comply with local safety regulations and organizational policies.
- Conduct regular inspections of water quality, equipment, and facilities (e.g., chemicals, filtration systems, rescue equipment).
- Respond promptly to emergencies and lead incident reporting procedures.
- Maintain accurate records of pool usage, maintenance checks, and safety logs.-
- Team Leadership:

- Supervise, train, and support lifeguards and pool attendants.
- Schedule staff shifts to ensure optimal coverage during operating hours.
- Provide coaching, performance feedback, and help resolve team conflicts.
- Lead pre-shift briefings and safety refreshers.-
- Customer Service:

- Greet and assist guests, addressing questions, concerns, or complaints professionally.
- Ensure high standards of cleanliness and customer experience throughout the facility.
- Support program activities such as swim lessons, classes, or recreational events.-
- Administrative Duties:

- Assist with inventory and ordering supplies (chemicals, first-aid kits, equipment).
- Help develop and implement pool policies, procedures, and emergency action plans.
- Coordinate with management regarding maintenance needs and operational updates.-
- Standard Responsibilities:

- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition of the ones stated, in a reasonable framework.
- Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
- Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
- Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
- Model the Company’s culture, vision, mission, and core values at all times.
- Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
- Maintain personal grooming and appearance according to the standards.
- Maintain a positive attitude toward guests, co