Assistant SPA Manager

6 days ago

Doha, Qatar Sharaka Holdings Full time

Assists in managing spa operations and budgets.
- Ensures all employees have the necessary supplies, equipment, and uniforms.
- Reviews budgets, operating statements, and payroll progress reports to support financial management.
- Manages supply and equipment inventories within budget limits.
- Maintains cleanliness and organization of the spa, related areas, and equipment.
- Understands the department’s impact on overall property financial goals and works to achieve or exceed budgeted targets.
- Ensures employees understand expectations, standards, and operational parameters.
- Escalates issues to the department manager or Human Resources when necessary.
- Sets a positive example for guest relations and service excellence.
- Engages with guests to gather feedback on service quality and satisfaction.
- Addresses guest issues and complaints promptly and professionally.
- Empowers employees to deliver exceptional customer service.
- Highlights guest satisfaction in team meetings and encourages continuous improvement.
- Strives to enhance overall service performance and guest experience.

**Requirements**:

- Minimum 3-5 years of experience in spa operations, preferably in a hotel environment.
- Strong understanding of spa budgets, financial reports, and inventory management.
- Proven leadership skills with the ability to supervise, motivate, and develop staff.
- Excellent customer service and guest relations skills.
- Knowledge of spa treatments, wellness services, and operational procedures.
- Strong organizational skills and attention to detail.
- Ability to handle guest complaints professionally and effectively.
- Flexible, proactive, and capable of working in a fast-paced environment.
- Familiarity with health, safety, and hygiene standards in spa operations.
- Open to both local and international applicants.

**Job Types**: Full-time, Permanent

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