spa manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Andaz Full time 90,000 - 120,000 per year

Summary

Duties and responsibilities related to the Spa Manager role:

  • Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
  • Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
  • Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
  • Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
  • Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
  • Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
  • Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
  • Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
  • Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.

Qualifications

  • Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
  • Minimum 2 years work experience as Assistant Spa Manager.
  • Aesthetic qualification in treatments and training will be of great advantage

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