Customer Experience

9 hours ago

Doha, Qatar Qatar Airways Full time

You will manage and develop comprehensive commercial, Cabin Crew, and customer experience training strategies in order to achieve corporate training and development goals. You will also manage resources in terms of time, product, and people to deliver world-class training programmes.

In addition to the above, other key responsibilities include:

- Supervise the design, development, delivery of Premium Cabin service and Cabin Crew training programmes and be responsible for all in-flight product, service procedures as well as ground service product.
- Lead a core team of Training Professionals to ensure that set annual aims and objectives are achieved.
- Build and develop relationships with key departmental stakeholders. Propose and agree on action plans for implementation of new products and services.
- Lead business cases for new product implementation in collaboration with relevant departments and contribute to the development of Premium Cabin aircraft interior and service concepts.
- Assist to prepare and submit Capital and Expense Budgets and propose strategic solutions to minimise training costs to meet planned growth requirements set out by Qatar Airways Management.
- Proactively identify and develop talent to support business succession planning.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional to join our Customer Experience - Cabin Services Training Team.

In order to be successful in this role you will have:

- A bachelor’s degree in Social Sciences, Psychology, Sociology, Education, Business Administration or equivalent with at least 8 years of job-related experience in a global airline.
- Certified trainer or recognised training qualification.
- Managerial skills or prior experience in leading a team of specialists/instructors.
- Strong communication and computer skills (Microsoft Office products)
- Willingness to relocate to Doha, Qatar.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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