Customer Experience Specialist

10 hours ago

Doha, Qatar Tesla Full time

**What to Expect**

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

**What You'll Do**
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

**What You'll Bring**
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,
- Ability to communicate information in an easy-to-understand manner,
- Proven track record of delivering excellent customer experiences,
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,
- Flexibility to work on weekends and evenings as required,
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • Customer Experience Specialist

    19 minutes ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Full time $60,000 - $120,000 per year

    Job Summary (Native Arabic Speakers Only)The Customer Experience Specialist will be responsible for enhancing the overall customer journey and ensuring seamless interaction across both digital and physical service channels. The role combines customer experience expertise with knowledge of digital platforms, UX/UI, and service design to improve satisfaction,...

  • Customer Experience Executive

    6 days ago

    Doha, Qatar Big Trade Technologies Full time

    About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

  • Customer Experience Web Specialist

    10 minutes ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 60,000 - 120,000 per year

    The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world's largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are...

  • Customer Service Specialist

    15 minutes ago

    Doha, Baladīyat ad Dawḩah, Qatar Sparta Sports Full time $120,000 - $180,000 per year

    Company DescriptionSparta Sports is a sports management and services company founded in 2018 by Mohamed Khelifi. We provide top-quality services in representation, management, and development to kids, athletes, and managers looking to reach their full potential. Sparta Sports is known for its successful reputation in sports activities, sports management, and...

  • Customer Experience Research and Insights Manager

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    As Research and Insights Manager you will be responsible to critically manage the voice of customer research objectives for the entire Customer Experience division across every stage of the entire customer journey. Through developing and communicating actionable insights, setting up data capture across every customer journey touchpoint and synthesizing...

  • Customer Service Specialist

    6 days ago

    Doha, Qatar Venus Karma Full time

    Arabic Proficiency: Native / Bilingual English Proficiency: Professional / Bilingual We’re looking for a proactive and detail-driven **Customer Service Specialist** to manage the full cycle of both bulk and individual orders. You’ll be the main point of contact for clients—building relationships, managing communications, and ensuring smooth execution...

  • Customer Service Improvement Specialist

    2 days ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As Customer Service Improvement Specialist, you will be responsible for helping us achieve this ambition: - Responsible to gather intelligence to customer behaviours and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops...

  • Lead Customer Experience Reporting Analyst

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    The Lead Customer Experience Reporting Analyst role is a customer research and analysis expert for Customer Experience to provide end-to-end management of all customer data as well as to develop and design underlying data structures to enable automated performance reporting across all service lines of Customer Experience. You will also be responsible to...

  • Customer Experience

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a **Lead Business Analytics Officer**, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports. This role will be critical in turning big data into...

  • Customer Experience Executive

    17 minutes ago

    Doha, Baladīyat ad Dawḩah, Qatar Unimoni Exchange Full time 24,000 - 36,000 per year

    · Enhance the company's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.· To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls...