Service Desk Field Support Engineer
2 weeks ago
EXPERIENCE REQUIRED
- Hands on experience to perform remote troubleshooting.
- Experience in managing high volume of customer service.
- Overarching broad based IT Knowledge across the whole domain.
- Proficient in quality, processes and best practices.
- Broad understanding of emerging technologies and market needs within IT Service Desk domain.
- Experience of working in a customer service environment.
- Analytical and problem-solving skills.
- Experience of working in the region and knowledge of local culture will be an added benefit.
- High attention to detail and accuracy.
- Flexibility and a related ability to work autonomously.
- A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in computer science, Management Information Systems or equivalent experience.
- Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
**Job Types**: Temporary, Contract
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT SUPPORT / FIELD SUPPORT: 5 years (required)
License/Certification:
- ITIL CERTIFICATIONS OR RELEVANT (required)
**Location**:
- Doha (required)
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