Adpe/service Desk Admin I

Overview:
**Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.**

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

**Responsibilities**:

- Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users.
- Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
- Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.
- Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
- Installs and configures network printers.
- Joins client computers to Microsoft Active Directory domains.
- Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
- Installs, configures, and maintains security software on military computer systems.
- Repairs and maintains desktop and laptop hardware.
- Daily administration of Exchange 200X servers and Outlook Web Access.
- Proficiency in Microsoft SMS, MOM, SCCM and WSUS.
- Performs VERITAS Backup Exec to conduct file server Backup / Restores.
- Maintain Systems Availability and perform regular maintenance on equipment.
- Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
- Maintaining antivirus / security requirements by the US Army standards and regulations.
- Provides user and Microsoft Exchange account maintenance as required.
- Performs other duties as required.

Qualifications:

- **Qualifications**:

- ** Security Clearance**:

- Requires an active Secret Clearance
- ** Education / Certifications**:_One year of related experience may be substituted for one year of education if degree is required._
- Degree in Information Technology (IT) or a related field is preferred.
- The authorized certifications for this job title are listed as follows:

- ** IAT Level: Baseline -**IAT II, **CE** - IAT I
- ** BASELINE**:

- Cisco: CCNA Security
- Cisco: CCNP Security
- CompTIA: A+ ce
- CompTIA: CASP+ ce: Advanced Security Practitioner
- CompTIA: CySA+ ce: Cybersecurity Analyst
- CompTIA: Network+ ce
- CompTIA: Security+ ce
- GIAC: GCED: Certified Enterprise Defender
- GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
- GIAC: GICSP: Industrial Cyber Security Professional
- GIAC: GSEC: Security Essentials
- ISACA: CISA: Certified Information Systems Auditor
- ISC2: CISSP (**or Associate**): Certified Information Systems Security Professional
- ISC2: SSCP: Systems Security Certified Practitioner
- ** COMPUTING ENVIRONMENT (CE)**:

- CompTIA: Server+
- Microsoft: 365 Certified: Enterprise Administrator Expert
- Microsoft: 365 Certified: Messaging Administrator Associate
- Microsoft: 365 Certified: Modern Desktop Administrator Associate
- Microsoft: 365 Certified: Security Administrator Associate
- Microsoft: Certified: Azure Administrator Associate
- Microsoft: Certified: Azure Database Administrator Associate
- Microsoft: Certified: Azure Security Engineer Associate
- Microsoft: Certified: Azure Solutions Architect Expert
- Microsoft: Certified: Identity and Access Administrator Associate
- Microsoft: Certified: Information Protection Administrator Associate
- Microsoft: Certified: Security Operations Analyst Associate
- Microsoft: MCSA: SQL 2016 Database Admin
- Microsoft: MCSA: SQL 2016 Database BI Development
- Microsoft: MCSA: SQL 2016 Database Dev
- Microsoft: MCSA: Windows 10
- Microsoft: MCSA: Windows Server 2012
- Microsoft: MCSA: Windows Server 2016
- Microsoft: MCSE: Cloud Platform and Infrastructure
- Microsoft: MCSE: Core Infrastructure
- Microsoft: MCSE: Database Management and Analytics
- Microsoft: MCSE: Enterprise Devices and Apps
- Microsoft: MCSE: Private Cloud 2012
- Microsoft: MCSE: Productivity Solutions Expert
- Microsoft: MCSE: Server Infrastructure 2012
- Microsoft: MCT: Certi