Cabin Services

**221390**Job Posting** May 10, 2025, 11:34:26 PM | **Primary Location** Doha | **Unposting Date** May 25, 2025, 3:59:00 PM

**Description**

**About the Job**

As Planning and Scheduling Manager under Cabin Services, you will be responsible in managing and overseeing the planning and scheduling processes for Cabin Services Instructors' roster, including activities related to managing the daily operations.

You will be monitoring, coordinating and communicating with relevant stakeholders to ensure the uninterrupted and compliant training plan of Cabin Crew.

Other key responsibilities are:

- Oversee the daily operations of the Cabin Services Training Planning team.
- Evaluate and propose strategies to optimise training footprints, resource allocation, instructor upskill and associated logistics that helps in the facilitation of training.
- Develop KPIs and objectives for Cabin Services Training Planning team.
- Assess infrastructure requirements pertaining to classrooms, mockup facilities, door training device and propose strategies to facilitate optimum utilization.
- Regularly assess, enhance, and update the instructor training SOP manuals to incorporate the latest procedures, information and ensure accurate guidelines are maintained for seamless daily operations.
- Engage and maintain liaison with relevant stakeholders to ensure effective communication and coordination, thereby maintaining continuity in Cabin Crew training plans while adhering to compliance standards.
- Oversee and manage the timely publication of monthly rosters for Cabin Services instructors, monitor the upskilling plan for instructors to maintain optimum resource levels through the year.
- Maintain clear and effective communication between the Cabin Services Training Planning team and various other stakeholder departments with the organization.
- Encourage and advocate for best practices that enhance efficiency, quality and satisfaction in relation to the instructor’s roster.
- Develop reports for roster analyses and recommend actions, strategies to minimize the disruptions.
- Ensure response to queries and requests raised by training management and staff regarding assigned trainings, working hours, leaves, duty swaps and other related inquiries.
- Perform other department duties related to his / her position as directed by the Head of the Department

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**

**About you**:

- Bachelor’s Degree or equivalent with minimum 6 years of job-related or High School Qualification / Vocational Qualification /Diploma or equivalent with minimum 7 years of job-related experience
- Experience in Cabin Crew/Instructors roster management/training planning or Crew control/Rostering
- Experience in a diverse work environment or an international airline
- Highly proficient in Ms Office Applications
- Excellent command of business English language.
- Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills.
- Ability to train and develop subordinate's skills and foster teamwork.
- This position will be based in Doha, Qatar.

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022 and 2024.

In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.

Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as w