Team Leader

6 days ago

Doha, Qatar Andaz Doha Full time

Summary

**Duties and responsibilities related to the Team Leader - Spa role**:

- Supervise the spa's day-to-day operations to ensure a seamless and luxurious **guest journey** from arrival to departure.
- Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
- Train new and existing therapists on treatment protocols and **brand standards**, and conduct regular quality checks to ensure service consistency.
- Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
- Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
- Motivate the spa team to achieve and exceed **retail sales targets** through continuous coaching and product knowledge training.
- Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
- Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.

**Qualifications**:

- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience hotel operations
- Good problem solving, administrative and interpersonal skills are a must

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