Operations Manager

5 days ago

Doha, Qatar ABC Full time

The Operation Manager is responsible for administering and coordinating the transport service operations and managing workforce in accordance with the Company objectives, policies and procedures.

**Key Responsibilities / Major Tasks**:

- Oversees transportation service scheduling and routing, customer service and billing.
- Plans, directs, coordinates and reviews the work plan for the staff; assign work activities, review and evaluate work methods and procedures; meet with staff, to identify and resolve problems.
- Manages safety & accident handling, transport fare, operations software and other related issues.
- Maintains consistency in transportation vehicles and as well as driver-customer-relation, looks, service, etc.
- Ensures a top quality people transport services and analyzes customers’ feedback and complaints.
- Manages the timely clearance of traffic violations, vehicle breakdowns, renewal of driver’s and vehicles registrations, etc. to ensure smooth operations.
- Prescribes and enforce rule and procedures for efficient management of workforce and adequate job performance.
- Design and administer training and employment programs in accordance with established provisions.
- Ensures that vehicles and drivers reflect company standards and maintains composure, professionalism and courtesy with all customers.
- Ensures the development operational plans, priorities, performance measurements, management controls and critical success factors.
- Keeps updated on pertinent legislation, regulations, and developments in the people transportation industry and disseminate to appropriate personnel.
- Keeps abreast with changes and emerging issues of significance in the people transportation Industry.
- Performs other duties assigned by Reporting Manager as per the business requirements.

**Qualifications & Experience**:

- Bachelor's Degree in business administration or any similar discipline.
- Minimum of 5 years of transport industry experience, with a minimum 3 years of experience as operations supervisor/manager or similar role for a successful people transport company.

**Skills**:

- Understanding of the traffic laws.
- Problem Solving/Analysis.
- Performance Management.
- Results Driven.
- Adaptability to changing structures or situations.
- Demonstrates oral and written communication excellence.
- The ability to possess empathy, personal tact, cultural understanding, and strong communication skills.

**Experience**:

- Transportation Operations: 5 years (required)

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