Front Office Manager

**JOB SUMMARY**:
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif.

Our 378 stylish guest-rooms and suites at Crowne Plaza and 307 well-appointed guest-rooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**YOUR DAY-TO-DAY**:

- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs, and resolve any issues that may arise resulting in the highest possible guest satisfaction.
- Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
- Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guests or the operation.
- Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guests appropriately.
- Participate in decisions involving occupancy goals, marketing strategies, and development of rates.
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
- Engaging with guests to build personal relationships and remedy any complaints.
- Conducting regular front office inspections to ensure we're making the right first impression.
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
- Training team members

**WHAT WE NEED FROM YOU**:

- Bachelor's degree / higher education qualification / equivalent in marketing or related field
- Strong understanding/experience of Hotel Operations in a multicultural environment.
- Self-starter, with the ability to understand the business and link them to the department agenda.
- High level of drive for results; adaptable and flexible with the ability to build relationships.
- Strong planning and organising skills with great attention to detail.
- Excellent guest relations, problem-solving, and time management skills.
- Excellent written and verbal communication in English.
- Arabic speaking is an advantage.

**Hotel Brand**: Crowne Plaza Hotels & Resorts
**Area of Expertise**: Corporate & Commercial
**Department**: Human Resources
**Job Level**: Professional
**Position Cluster**: Non-Executive
**Schedule**: Contract: Full-time,
**Contract**: Permanent
**Remote Job**: Not applicable
**Location**: Qatar, Doha

**WHAT YOU CAN EXPECT FROM US**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our wellbeing

**OUR BENEFITS**:
We join recognition with a rewarding experience

Working for us means more than competitive pay and benefits. You can also expect recognition for your hard work, a healthy working environment, and the right work-life balance.

**Annual Leave**
All our colleagues are offered paid annual leave and public holidays in line with their local market.

**Incentive Programmes**
Some roles are eligible for incentives such as bonus which rewards you for your own a