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Customer Service Representative

3 weeks ago

Qatar Malomatia Full time

**Job Objective**

**Job Roles and Responsibilities**
- Answering telephone calls in a timely manner and providing helpful accurate information to callers.
- Demonstrate high level of empathy during interactions with the caller.
- Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager.
- Keeping database up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to clients by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times

**Key Interactions**
- Customers
- Team Leaders
- Support Team
- HR
- IT Team

**Skill & Experience**
- Bi-lingual (Arabic and English) - required high fluency in both languages.
- Excellent communication skills in both English and Arabic languages.
- At least 1 year of experience in a Call Center
- Solution focused and High problem solving skills
- Excellent time management and self-organizing
- Good typing speed (Ability to type 30 WPM )
- Experience with usage of MS Windows and MS office and related tools

**Educational Qualification**
- High School and Above

**Behavioral Skill**
- Highly Empathetic
- Ability to work under pressure
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Presentation and negotiation talent
- Displays positive professional outlook and behavior