Ecommerce Innovations Lead

4 days ago

Doha, Qatar ZC Consultant Full time

**eCommerce Innovations Lead**:
**Responsibilities**
- You will play a vital role in developing, planning and implementing the Online growth strategy and use data to drive continuous improvements and iterations.
- You will drive the data strategy, act on the insights and evaluate the effectiveness of the data to support the evolution of the operational, app, and sales and marketing strategy.
- You’ll be in charge of driving and improving strategy around customer acquisition & retention and the brand of our Online business unit by leading market research work to identify industry, customer & competitor trends.
- You will manage complex projects aimed at improving customer experience and business unit sustainability.
- You will coordinate across multiple teams and articulate the business unit’s vision and expectations to multiple stakeholders to ensure smooth operations and achieve the desired outcome.
- You will directly manage 1-3 direct reports and invest in their professional growth.

**Qualifications**

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

- 2+ years of experience in a leading role handling customer-facing channels, managing complex projects and coordinating across multiple teams.
- You have demonstrated success in setting and advancing business/ project strategies, including the ability to drive improvements and adoption of those strategies in response to an evolving situation.
- Project management skills, including the ability to gather and use relevant data to support critical decisions or judgment to drive desired outcomes. Familiarity with research methods such as human-centered design is a plus.

**Job Category**:Operations

**Job Type**:Full Time

**Job Location**:Doha
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