Supervisor - Personnel & Employee Relations (QAtarization)

**Communication**
**Internal Communication**:
All Milaha employees, Managers
Audit/Ethics Committee
Legal
Senior Manager - HR Operations

**External Communication**:
Ministry of Labor/Labor Court
General Retirement and Social Insurance Authority

**Purpose**:
To represent Milaha in labor-related matters.
To represent Milaha for Retirement and Social Insurance issues.
Occupational Health & Safety and Environment

**Accountability**:
Are accountable for their acts and omissions.

**Responsibility**:
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents, and near misses.

**Authority**:
To stop work if they think the work is unsafe.

**Education & Professional Qualification**:
bachelor’s degree in HR or relevant field
HR certification (e.g., PHR, SPHR, CIPD) will be an advantage.

**Professional Experience**:
6 - 8 years in a similar position in HR
Proven experience in personnel management, employee relations, and HR compliance

**Geographic Experience**:
N/A

**Computer Skills**:

- Presentation tools like MS Excel, MS Visio, MS Project, and MS PowerPoint

**Language Skills**:
Business Proficient in English and Arabic

**Market/Industry/Functional Knowledge**:

- Strong knowledge of Labor laws
- Analytical Thinking and Relationship Building.
- Strong leadership and people skills
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to maintain confidentiality and manage sensitive information with discretion.
- Proficiency in HRIS (Human Resources Information Systems) and MS Office software.

**Employee Relations & Personnel**:

- Manage employee relations by addressing employee grievances, conflicts, and concerns fairly and on time.
- Conduct investigations into allegations of misconduct, harassment, or policy violations and recommend appropriate actions.
- Function as the first point of contact for all labor-related issues with the relevant Government ministries and as the primary point of contact for all employee inquiries, concerns, and requests.
- Represent the company externally in matters related to employee relations.
- Develop and deliver employee training programs related to workplace ethics, diversity, inclusion, and compliance.
- Oversee the onboarding processes, ensuring compliance with hiring policies and labor laws.
- Schedule and conduct visits to worksites and accommodation camps to meet employees and address their queries and concerns regarding working and living conditions.
- Act as a point of contact in addressing and providing counseling to employees on their grievances related to working conditions.
- Maintain Register for all employee grievances with the status of their resolution
Investigations & Disciplinary Actions.
- Act as a mediator in case of disputes arising within the company between employees and/or departments.
- Report, escalate, and conduct investigations for reported incidences of criminal offense or breach of the code of conduct by employees.
- Monitor the documentation and actions on employee disciplinary-related issues.
- Issue Warning letters, as and when required, follow up, and maintain the status/progress of concerned employees.
- Oversee all the employee separations and the final departure formalities.
- Directs the subordinates on daily activities and guides them through challenging tasks.
- Review and process all personnel transactions.
- Conduct exit interviews: record and escalate serious issues to the concerned for necessary action and/or recommend interventions.
- Monitor and analyze employee leave and attendance records and escalate anomalies and deviations to the concerned.
- Manage the process for repatriation of mortal remains in case of employee death.
- Administer employee benefits programs, health, and life insurance.
**Employee Engagement**:

- Promote a positive and inclusive workplace culture by organizing employee engagement initiatives and activities.
Conflict Resolution:

- Mediate and resolve disputes between employees and/or between employees and management.
- Promote open and effective communication channels to prevent conflicts and misunderstandings.
**HR Reporting and Documentation**:

- Generate reports and analytics for management review highlighting the status of reported incidents, resolutions, and recommendations.
- Keep management informed of relevant HR trends, challenges, and opportunities.
- Manage employee records and maintain up-to-date personnel files, including disciplinary actions, grievances, employment contracts, and agreements.
**Compliance Reporting**:

- Prepare and submit required reports and documentation to regulatory or government agencies, as necessary.
- Work with legal counsel when necessary to resolve legal matters related to employment issues.
- Stay updated on labor laws, regulations, and employment practices, and ensure the company's policies and procedures align with legal requirements.
- Work closely with the Audit Ethics Com