Reservations Agent

1 week ago

Doha, Qatar Staybridge Suites Full time

Your day to day
- Handles incoming reservations received
- Processes amendments and cancellations and enters these the system.
- Filing of Contracts/Corporate Letters along with Sales and Marketing operations.
- Requisition of VIP Amenities/Preparation of Complimentary/Upgrade form for VIP's arriving the following day
- Filing of all Reservation Correspondences
- Maintain complete knowledge of all hotel facilities/services, hours of operation, all guest room layouts, bed types, decor, appointments and locations, all room rates, packages and promotions.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Access all functions of opera system according to established procedures and standards.
- Process all reservation requests, changes and cancellations received by phone,
- Enthusiastically describe room accommodations and all amenities.
- Accommodate special requests and designate such in system.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
- Promote and sell holiday and other packages to callers requesting reservations on designated dates.
- Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates.
- Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
- Set up proper billing accounts
- Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
- Process confirmation letters.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

We all know there’s no place like home. But why should that stop us from creating elevated suites and community for both short and extended stay guests? At Staybridge Suites®, guests can enjoy a free, hot breakfast; complimentary evening social hour with appetizers three nights a week; and a friendly chat with new friends around the outdoor firepit. In over 300+ hotels globally, our inviting spaces offer a greater sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues.

We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, hosting The Social, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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