Senior Operations Manager, Driver Growth, Romena

1 week ago

Doha, Qatar Uber Full time

**About the Role**

As a Senior Operations Manager, Driver Growth, you will play a crucial role in expanding our driver base, driving driver acquisitions, and enhancing the overall driver experience and conversion rates. Your innovative strategies and data-driven approach will be key in identifying and implementing initiatives that attract, engage, and retain high-quality drivers, ultimately contributing to the growth and success of our platform.

**What You'll Do**:

- Develop and implement driver acquisition strategies for the rest of MENA to increase the number of qualified drivers on the Uber platform
- Analyze driver performance metrics and conversion rates to identify areas for improvement and optimize driver acquisition and onboarding experience
- Collaborate cross-functionally with Marketing, Operations, Compliance, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing driver engagement and satisfaction
- Develop/Maintain the best referral incentives' structure while optimizing spend and enhancing the return on investment
- Implement strategies to limit driver churn and improve driver retention, ensuring a sustainable and stable driver base
- Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge

**What you will need**:

- Min 5 years of experience preferably in management consulting, operations management, investment banking, and / or start-ups
- Possess functional expertise in driver growth, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
- Customer obsession & go-get attitude
- Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment
- Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners
- Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams
- A data-driven approach and the ability to translate data into concrete insights through sound business judgment
- Excellent organizational skills and a self-starter approach
- SQL knowledge is a plus but not required

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