Vip Guest Service Ambassador

2 days ago

Doha, Qatar Leisure Full time

The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest’s visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.

**VIP Guest Relations**
- Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park’s services and attractions.
- Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally.
- Escort guests to attractions, lounges, restaurants, and reserved areas as required.
- Manage VIP reservations, fast-track entries, and access to premium experiences.

**Experience Coordination**
- Ensure smooth coordination with ride operators, F&B, entertainment teams, and security to deliver a seamless VIP experience.
- Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction.
- Resolve guest concerns with tact and efficiency, escalating only when necessary.

**Service Excellence**
- Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company’s brand and service culture.
- Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.).
- Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.

**Operational Support**
- Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort.
- Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager.
- Uphold health, safety, and security protocols at all times.

**Qualifications & Experience Required**
- Minimum 2 years of experience in **hospitality, guest relations or theme park operations**.
- Excellent communication and interpersonal skills.
- Professional appearance with a strong customer-first attitude.
- Ability to handle high-pressure situations with poise.
- Fluent in English (Arabic or additional languages is an advantage).
- Ability to work flexible hours, including weekends and holidays.

**Preferred**
- Previous experience serving VIP or high-profile guests.
- Background in luxury hotels, airlines, theme parks, or premium entertainment venues.
- Strong knowledge of Qatar’s hospitality standards and cultural expectations.

Pay: QAR4,050.00 per month

Application Question(s):

- We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................

**Experience**:

- Guest Service / Customer Service in premium level: 1 year (required)

**Language**:

- Fluent in English and Arabic will be an advantage (required)

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