Spa Supervisor

**About the role**

As Qatar Duty Free Spa Supervisor, you will be Responsible for supervising spa operations, ensuring guest satisfaction and coordinating team member responsibilities. They will supervise, coach and support staff in their assigned duties. Carry out end-of-shift reports to provide essential information to the Spa Manager and management team members.

**Key accountabilities include**
- Support the Spa Manager in building a high-performing team that works collaboratively by exemplifying excellent guest service.
- Supervise daily spa operations and ensure excellent service is consistently delivered to all guests.
- Conduct daily briefings to all staff along with the Assistant Spa Manager and Spa Manager.
- Implement a daily / weekly / monthly cleaning and maintenance check list for all relevant employees and ensure it is acted upon.
- Supervise a team with diverse talents and responsibilities, supporting team members in their daily tasks and ensuring operations run smoothly.
- Support the Spa Manager in ensuring that all staff are properly trained and have the tools and equipment needed to effectively perform their jobs.
- Monitor and ensure correct implementation of the spa’s operating procedures and staff are trained and competent with all spa procedures.
- Assign daily tasks to team members per Spa Manager’s guidelines and promote a positive and healthy working environment.
- Perform any management-related task that may be requested by the Spa Manager, such as monitoring inventory counts or staff scheduling.
- Resolving guest complaints and communicating with the Spa Manager regarding the issue and resolution in a timely manner
- Perform same activities and tasks as team members, including treatments and services, retail sales and bookings, according to the needs that may arise.
- Have full understanding and knowledge of the spa facilities and services provided.
- Ensure all the spa areas are clean and tidy and maintain hygiene guidelines.
- Complete shift reports for the Spa Manager.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**

High School Qualification/ Vocational Qualification/ Diploma or Equivalent (Type of Diploma Based on role) with Minimum 3 years of job -related experience

**OR**

Bachelor’s Degree or Equivalent with Minimum 2 years of job -related experience

**OR**

**Qatari Nationals**

Essential
- Beauty and/or spa therapist and/or barber qualification
- Spa supervision experience in a luxury standard spa

Preferred
- Experience managing a large team is an advantage
- Qualification in hospitality and/or sales is an advantage
- Luxury retail experience is an advantage

**Job Specific Skills**:
Essential
- Excellent knowledge of luxury service standards.
- Thorough knowledge of spa operations.
- Mastery of facials and/or massage and/or barbering techniques.
- Proficient computer skills.
- Fluency in both written and spoken English
- Team player
- Communication
- Attention to detail
- Time management
- Planning
- Problem solving
- Empathy
- Self-motivated
- Willing to work on a flexible schedule, including nights and weekends.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

Preferred

Knowledge of Arabic language is an advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply