Manager, Sme Portfolio Management

1 week ago

Doha, Qatar Qatar National Bank Full time

Enter Details The incumbent has a responsibility to develop & improve & maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to do on-going internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking. Enter Details - Oversee development and maintenance of servicing capabilities and support within the unit and with other units - Ensure compliance and legal sign off for all new policy & procedures - Act as main point of contact for SME portfolio & reporting related issues - Develop & maintain SME performance metrics & dashboards - Work with Operations and IT to embed the required capabilities in processes and systems - Review performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitability - Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns - Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities - Monitor performance of SME Relationship Mangers and Officers - Design overall performance management concept - Develop and automate performance MIS - Develop KPIs to measure performance of individuals within the SME business Enter Details - University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred) - At least 6 years of relevant experience, preferably within a highly rated international bank. - Excellent oral and written communication skills in English and Arabic (preferable). - Strong analytical, problem solving, decision-making and financial management skills. - Self-driven with well-developed leadership, motivational and team-building skills. - Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities. - Understanding of linkages driving profit. - In-depth knowledge of products, services and delivery channels available to SMEs. - Good interpersonal and networking skills Enter Details Enter Details

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