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Collection Agent

2 weeks ago

Doha, Qatar Holloul (Experts Collection Solutions LLC) Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented **Debt Collection Officer** to join our team for a specific collection project. The Collection Officer will be responsible for managing the recovery of outstanding debts and overdue accounts on behalf of our clients. This position requires excellent communication, negotiation, and problem-solving skills, as well as a solid understanding of debt collection procedures and regulations within Qatar.

**Responsibilities**:
As a **Debt Collection Officer**, your responsibilities are as follows:

- Visiting the debtor in their premises and negotiating suitable payment plans.
- Negotiate payment plans and settlements with debtors to resolve outstanding debts.
- Maintain accurate records of all collection activities and communications with customers.
- Work with debtors to create feasible repayment plans, offering alternative payment solutions when appropriate to maximize recovery rates.
- Ensure compliance with all relevant debt collection laws and regulations.
- Provide excellent customer service while effectively communicating payment options and consequences of non-payment.
- Escalate unresolved issues to management as necessary.
- Institute legal action when debtors fail to pay their debts.
- Collaborate with the legal team on cases requiring escalation, providing necessary documentation and follow-up information.
- Collaborate with other departments, to resolve debtor or customer disputes and prevent future delinquencies.
- Develop and implement effective debt collection strategies and procedures.
- Achieve the monthly collection target set by the Company Management.
- Prepare and submit regular reports on collection activities, outstanding accounts, and recovery rates to the management team.
- Stay updated on industry trends and best practices in debt collection.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Work closely with other team members, sharing strategies, insights, and best practices to optimize collection efforts.

**Job Requirements**:
**Education and Experience**:

- Bachelor’s degree in finance, business administration, or a related field.
- A minimum of 2-4 years of experience in debt collection, communications, or a related field.

**Skills and Abilities**:

- Excellent written and verbal communication skills.
- Strong understanding of current debt collection trends and best practices.
- Ability to develop and implement effective debt collection strategies.
- Strong project management skills and the ability to manage multiple tasks and deadlines.
- Creative thinking and problem-solving abilities.

**Professional Attributes**:

- High ethical standards and integrity.
- Strong attention to detail and accuracy.
- Ability to work under pressure and handle stressful situations.
- Proactive and self-motivated with a strong sense of initiative.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Commitment to continuous learning and professional development.

**Technical Skills**:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with social media platforms and digital marketing tools.

Pay: From QAR4,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- call center agent: 2 years (required)
- debt collection: 3 years (required)

**Language**:

- Arabic (required)
- English (required)

License/Certification:

- Qatar ID (required)

**Location**:

- Doha (required)

Expected Start Date: 01/03/2025