Network Support Manager Ground Services

About the role

Ground Services Division is currently recruiting for Network Support Manager to join its fast growing team supporting Qatar Airways network expansion.

The Network Support Manager is responsible for ensuring that airport operations within the assigned station are efficient, cost effective and conforms to all safety and safety requirements. You will target to achieve regulatory compliance and operational efficiency whilst delivering customer excellence. In addition, you will provide operational and administration support to the new station.

In this role, you will quantify station readiness for start-up of new stations and ensures all relevant start-up operations requirements are completed in accordance with operational best practices, in compliance with the organization’s policies and procedures, government regulations and partnership agreements. You will plan and organize resources within the region for existing stations as well as new station start-ups. You will ensure to secure and enhance service delivery in all operational areas as per given assignment.

Key accountabilities of the role includes:

- Monitors operational readiness and identify contingency of all areas when pre-plan for operations is reviewed.
- Liaises with service providers to ensure Qatar Airways ground handling and customer service standards are met at all times.
- Liaises with local Airport Authorities and all Government regulators and agencies at the station level.
- Follows up and accomplishes work as Airport Manager whilst evaluating the current operational processes and identifying suitable opportunities and development for the station.
- Ensures overall quality and cost control of assigned QR’s airport operations.
- Assists Senior Manager Regional Network in developing business plan for the projects during the assignment.
- Prepares business case studies and business analysis as required for the assigned station.
- Recommends and evaluates service providers for Ground Handling (GHA), Lounge, Baggage, De-icing and Fueling.
- Liaises with Ground Services Management, stakeholders, second and third parties for safe and secure operation and smooth launching of a new station.
- Ensures new stations are equipped with relevant start up kits including Local Emergency Response Plan (LERP).
- Takes over the responsibilities of a Station Airport Services Manager when the post is temporarily vacated due to leaves, extended duty travels, resignations to ensure continuity of a safe and cost effective operation of the station.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
About you
- Relevant College or University qualification to min Bachelor's level.
- Minimum of years of relevant experience.
- With relevant Airport-handling qualification.
- Previous experience in managing station start-up; airlines Ground operations.
- Project Management experience.
- Team leadership experience.
- Working knowledge of budget preparation and station performance reporting.
- Customer Services, Ramp Handling, Safety and Security trainings.
- Excellent communication skills with fluency in English language.
- Able to work in a highly pressurized working environment with high volume of activities.
- Able to manage change creatively and implement new approaches for continuous improvement.
- Able to work under pressure within tight timeframes and deadlines.
- Strong service orientation and cross cultural awareness.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply