Area Manager

The Area Manager will be accountable for overseeing operations and achieving operational performance targets within the approved budget, while consistently ensuring the integrity of the brand. He/she shall manage the performance of shop employees, instill Company values among them, and promote teamwork to ensure the delivery of excellent customer service at all times.

**Essential Duties & Responsibilities**

Store Operations Management
- Ensures that day-to-day operations adhere to Standard Operating Procedures (SOPs);
- Maximizes operational efficiency and ensures compliance with quality assurance policies and procedures;
- Provides personalized approach to clients and staff, identifying and resolving urgent issues;
- Proposes to Managing Partners initiatives and changes that will improve the business such as operating hours, services, products, merchandising, expansion opportunities;
- Proposes to Managing Partners new best practices and trends enhance existing ones and create new standards, policies and procedures;
- Analyzes and approves the staffing roster;
- Ensures that staff adheres to the company prescribed grooming and presentation standards;
- Ensures high standard of cleanliness and proper maintenance of shop

Services
- Drives the achievement of excellent customer services through continuous improvement initiatives;
- Ensures a customer service culture by guiding employees to become problem solvers, cooperative and accommodating;
- Provides input on developing relevant services and treatments, including setting treatment protocols and selecting products for use in the treatments and for retail sale;
- Ensures that all staff follows the standards and procedures for each service they provide;
- Exercises promptness in resolving customer complaints and comments/feedback.
- Monitors customer satisfaction by conducting surveys which includes focus groups and comment cards;
- Anticipates, identifies and ensures that customer needs and expectations are met in the best possible way;

Sales & Financial Management
- Controls the operational expenses and facilitates product margin analysis to ensure profitability;
- Maximizes sales by introducing revenue generating strategies and communicating to the team the projected revenue targets for treatments and retail;
- Uses information technology to record sales for data analysis and planning;
- Administers staff and client scheduling for maximum revenue generation and profitability;
- Interprets Financial Reports and provides expertise on the analysis of (projected) Revenue vs. Expenses.

Personnel Management
- Ensures that all employees are well trained for their respective positions by coordinating relevant training and development with the HR Department;
- Coaches and develops staff to maximize their potential;
- Proposes new rules and procedures for employees to follow which includes policies in the workplace and ensures effective implementation;
- Ensures that staff issues are timely communicated to HR Department for appropriate action;
- Conducts employee performance

Merchandising & Stocking
- Maintains the optimum products stock level at all times to ensure a smooth and financially effective operation;
- Suggests improvements to visual

Marketing
- Maintains awareness of market trends and techniques in the grooming industry, understanding forthcoming customer needs, and monitoring local competitors marketing activities;
- Coordinates with Managing Partners and Shop(s) Supervisors regarding promotional programs and marketing initiatives;
- Suggests ideas that will improve customer loyalty;
- Provides input to Marketing Department on organizing public relations, promotional and marketing events to drive customer visits and

Skills and Qualifications
- Bachelor’s degree in management or equivalent;
- Minimum 5 years of relevant work experience in managerial level;
- 3 years experience in any related industry g. spa, retail, hospitality is a must;
- Highly proficient in Planning and Organizing;
- Excellent verbal and written communication skills;
- Acute financial skills, experience with budget and business plan development;
- Analytical skills to evaluate data and make both operational and strategic decisions;
- Strong leadership, motivational and people skills, team-player demonstrating collaborative approach.