Call Center

2 weeks ago

Doha, Qatar HH Facilities Management Co Full time

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

**Salary**: QAR3,000.00 - QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you know Excel and database handling?

**Education**:

- Diploma (preferred)

**Experience**:

- Call center: 4 years (required)
- Customer Service: 5 years (required)

**Language**:

- English (preferred)
- Arabic (required)

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