Service Desk Analyst

**We’re Hiring! | Service Desk Analyst - Qatar** Greetings from **Proztec Qatar!** We are excited to announce an amazing **career opportunity** with one of our **prestigious clients in Qatar** for the position of **Service Desk Analyst**. If you have a passion for IT support, problem-solving, and delivering exceptional customer experiences — we’d...

**Job Overview**: As a Helpdesk/Service Desk Analyst, you will specialize in overseeing and governing IT helpdesk and service desk operations. Your primary focus is on optimizing workflows, setting and enforcing operational standards, and ensuring the efficient and effective delivery of support services to meet organizational IT governance objectives. You...

Company Description VINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India. Job Description VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia,...

**Experience** - **3-4 years of experience** in **delivering remote IT support via telephone** and **remote support tools within an IT Service Provider** environment. - Strong problem-solving abilities to diagnose and resolve customer issues. - Excellent **written and verbal communication skills**, with a keen focus on effective customer service. - Customer...

Job Summary:* The Service Desk Operator is responsible for providing telephone and email support for clients and users on technical matters and resolving or escalating reporting incidents in a timely manner.* 2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment. Hands-on experience...

**Position Title: Service Desk Engineer (Banking sector)** **Location: Doha, Qatar** **Key Responsibilities**: -  Provide first-level technical support for IT services across the organization. -  Record, classify, and manage incidents and service requests in the ITSM system. -  Diagnose and resolve technical issues related to hardware, software, and...

**Job Summary and Purpose**: Ensure that all service levels are achieved in line with the need of a safe and efficient IT operations within NAKILAT and its joint ventures. Provide management and technical expertise to the IT service desk function to provide 1st level technical support. **Accountabilities**: **Key Accountabilities**: **Service Desk Support...

**L1 Service Desk Agents** **Key Requirements**: - 4x Graduates to act as L1 Service Desk agents - Arabic and English speaking (Fluent and Mandatory) - This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays) - Applicable vendor / technology entry level certification or equivalent in particular...

The common services provided as part of IT Service Desk Support shall include, but not limited to, the following: 1. IT Helpdesk Services 2. Support of Computers (includes PCs, Macs etc.), handhelds (includes tablets etc.), mobile devices etc. of various makes and models that run on multiple Operating systems 3. 24/7 support (over telephone and remote...

**Job Summary and Purpose**: Provide 1st level technical support to end users within The Company and its joint ventures. Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations. **Accountabilities**: **Key Accountabilities**: **IT Inventory and Stock Keeping**: - Update and manage the IT inventory...