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Sb: IT Support Technician

2 weeks ago

Doha, Qatar Nakilat Full time

Start**Please wait...**

**SB: IT Support Technician**:

- Job Requisition No.: 21607- Category: Shore-Based**Key Responsibilities**:

- **Support Request Management**:

- Prioritize and manage multiple support requests to ensure timely resolutions.
- **Troubleshooting and Issue Resolution**:

- Diagnose and troubleshoot hardware and software issues for end users.
- Provide guidance on resolving basic technical problems.
- Escalate unresolved issues to higher-level support teams as necessary.
- **Site Preparation and Equipment Management**:

- Prepare, install, and configure desktop and laptop computers, printers, and peripherals at each project site.
- Ensure that all systems are operational and optimized for user needs, addressing any installation challenges in real time.
- **Printer Configuration and Maintenance**:

- Configure network printers to ensure accessibility for all users.
- Provide ongoing maintenance and troubleshooting support for printing issues.
- **Documentation and Reporting**:

- Maintain comprehensive documentation of support requests and resolutions within the ticketing system.
- Generate regular reports detailing support activities, response times, and system performance metrics.
- **Collaboration and Team Participation**:

- Actively participate in team meetings, contributing to goals and initiatives.
- Collaborate with other IT staff to enhance support processes and efficiency.
- **IT Asset Management**:

- Maintain accurate inventories of IT assets, including hardware and software licenses.
- Assist with the procurement and lifecycle management of IT equipment.
- **Physical Site Support**:

- Provide on-site assistance for technical issues, including equipment installation and troubleshooting.
- Travel to various locations as required to ensure all systems function optimally.
- **Customer Service Excellence**:

- Deliver high-quality customer service to all end users.
- Build positive relationships with users to enhance satisfaction with IT services.

**Additional Responsibilities**:

- Assist with network connectivity issues and ensure secure access to IT resources.
- Support IT projects and initiatives as directed by management.

**Qualifications**:

- Proven experience as an IT Technician or in a similar support role.
- Strong knowledge of computer systems, hardware, software, and networking.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a collaborative team.
- Diploma in Information technology or higher.
- CompTIA A+, ITIL Foundation V3 Preferred

**SB: IT Support Technician**:

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**Job Segment**:Technical Support, Technician, Procurement, Technology, Operations