Specialist - Technical Support

**Communication**

**Internal Communication**:
Manager - Technical Support
IT Pillar or BU company level
Security Manager
Communication Department

**Purpose**:
To advise the Manager - Technical Support on the progress of all work under his/her control
To ensure all security activities comply with corporate policies and procedures
To ensure all the interface comply with company standards and branding.

**External Communication**:
External IT Service Providers

**Purpose**:
**Occupational Health & Safety and Environment**

**Accountability**:
Are accountable for their acts and omissions.

**Responsibility**:
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

**Authority**:
To stop work if they think the work is unsafe.

**Minimum Qualification/Experiences/Skills**
**- Education & Professional Qualification**:

- BSc. of Computer Application / Science / Information Systems

**Professional Experience**:

- Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
- Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
- Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
- Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.
- Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.
- Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.
- Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.
- Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.
- Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.
- Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

**Geographic Experience**:
N/A

**Computer Skills**:

- Oracle APEX
- Oracle Integration Cloud (OIC), BI Publisher
- React.js, JavaScript, PL/SQL, HTML5/CSS
- Oracle Fusion Applications (HCM, FIN, SCM) customization tools
- Oracle Cloud Infrastructure (OCI), REST/SOAP APIs
- Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform
- DevOps tools for version control, CI/CD, and deployment automation

Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

**Language Skills**:
Business fluent English

**Market/Industry/Functional Knowledge**:
Proficient in Agile and Waterfall development methodologies
- Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies
- Experience with React.js and modern front-end frameworks
- Knowledge of DevOps, QA, and release management practices

Familiar with relational databases and enterprise system architecture

**Key Roles & Responsibilities**
- Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting—but not limited to these—to extend and tailor functionalities as per business needs.
- Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based methods.
- Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.
- Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.
- Prepare technical documentation, user manuals, and assist in training and onboarding end users.
- Adhere to ITIL-based change, incident, and release management processes for enterprise systems.
- Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.
- Support domain manager on prioritization of change requests
- Perform other job-related duties as assigned

**Minimum Qualification/Experiences/Skills**
**- Education & Professional Qualification**:

- BSc. of Computer Application / Science / Information Systems

**Professional Experience**:

- Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.
- Hands-on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.
- Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).
- Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based