Manager - Warehousing & Distribution (4pl)

**Key Roles & Responsibilities**

Warehouse Operations

1. Build organizational efficiencies and processes to cover multiple areas of the warehousing and distribution cycle (capacity planning, capital spending, gap analysis, etc.)

2. Drive inventory management, productivity, accuracy, and loss prevention programs

3. Work closely with the Senior Manager & Clients to set-up warehouse’s KPIs and track performance against KPIs

4. Continuous review of all Value-Added Services for profitability, customer retention and growth in all activities

5. Participate in the tendering process and the development of Service Level Agreements (SLA) in line with customers’ requirements.

6. Manage effectively and efficiently all project activities and resources (human, financial, physical / material assets, etc.) in order to meet expected results Efficiencies and Systems

7. Prepare and develop budgets and annual activity and procurement work plans based on expected year-end outputs and prepare monthly reporting of performance vs. budget.

8. Develop basic revenue models, P&L, and cost-to-completion projections and make decisions accordingly.

9. Prepare qualitative substantive and periodic financial progress reports as may be required by the project(s)

10.Ensure the full utilization of the Warehouse Management System, visual management systems and customs systems.

11.Establish SOPs for warehouse operations and ensure that all warehouse personnel adhere to them. Client Relationship Management

12.Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requirements related to warehouse operations.

13.Collaborate with clients to understand their logistics needs and develop customized solutions to meet their unique requirements.

14.Regularly communicate with clients to provide updates on warehouse activities, performance metrics, and service enhancements.

**Supplier Coordination**

15.Coordinate with suppliers to ensure timely delivery of goods and materials to the warehouse.

16.Establish and maintain strong relationships with suppliers to optimize procurement processes and minimize lead times.

17.Monitor supplier performance and address any issues or concerns that may impact warehouse operations or customer satisfaction.

**Leadership and Training**

18.Provide recommendations on new subordinate hires and ensure the availability of all resources required to perform assigned tasks and activities.

19.Supervise subordinate staff, assign work activities, monitor performance and review results.

20.Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism.

**Other**

21.Perform other job-related duties and projects as assigned.

**Communication**

Internal Communication:

- Senior Manager - Warehousing & Distribution, M&L Product and Functional

Managers
- Corporate Finance Manager
- Procurement
- HSEQ
- Legal
- Sales

**Purpose**:

- Update on SLA Compliance issues and new services to be offered to existing clients. Provide operational KPIs reports and process improvement initiatives. Work on process improvement
- Ensure financial data is accurate, timely and in accordance with company policies. Develop reporting systems to identify and capture key revenue and expense streams.
- Prepare RFQ, RFP and any other documentation required to procure all operating equipment and consumables. Participate in/advice to Tender Committees on all submissions for procurement.
- Develop and ensure compliance to a regulated HSE & Quality system relevant to Cold Supply Chain solutions
- Confirmation of contractual and legal obligations. Renewal of contracts and development of appropriate terms and conditions.
- Provide presales support to Sales Dept.

**External Communication**:

- Customers
- Customs Authorities
- Government Ministries (MOE)

**Purpose**:

- Collaborate with customers to identify their requirements, increase customer retention and drive growth in all activities
- Ensure compliance with all relevant local procedures and processes
- Keep updated on regulatory requirements in regards to the storage, packaging,labelling and distribution of supply chain commodities

**Occupational Health & Safety and Environment**

**Accountability**:
Accountable to their line manager and direct reports so far as is reasonably practicalto ensure:

- a safe place or work;
- safe systems of work;
- safe plant & equipment;
- provision of information and training.

**Responsibility**:
Responsible for:
His/her personal safety and that of all personnel under his/her authority, including others who may be affected by the company’s activities. In particular to:

- Conduct risk assessments on activities within their department ensuring that the methods and safe systems of work are safe and implemented;
- Ensure all employees and contractors under their cont