Product & Service Communications Manager

3 days ago

Qatar Vistas Full time

The **Product & Service Communications Manager** is responsible for crafting and leading communication strategies that support the design, launch, and evolution of new products and services. This role ensures that messaging is aligned across departments, well-documented, and clearly communicated to both internal and external audiences. It’s a collaborative position that blends creativity with structure, combining storytelling with strategic planning.

**Key Responsibilities**
- **Messaging Strategy**: Define and lead communication plans for new products and service enhancements
- **Content Development**: Draft messaging frameworks, internal briefings, talking points, FAQs, and leadership updates
- **Cross-Team Alignment**: Collaborate with design, product, service delivery, and marketing teams to ensure consistent and timely messaging
- **Launch Support**: Develop communication materials to support product/service rollouts across the business
- **Brand Voice**: Ensure all communications reflect the organization’s tone, messaging standards, and overall values.
- **Executive Support**: Prepare executive messaging and presentation content for senior leadership

**Skills**
- Excellent written and verbal communication skills in English and Arabic
- Strong understanding of customer experience, product design, and service innovation
- Ability to simplify complex product details into engaging, clear messaging
- Skilled in PowerPoint, CMS platforms, and tools like Adobe Suite
- Highly organized and able to manage multiple projects in a fast-paced environment
- Comfortable working across teams and departments

**Qualifications**
- Bachelor’s degree in Communications, Public Relations, Marketing, or a related field
- Master’s degree is a plus
- Minimum 10 years of experience in product or brand communications, ideally in aviation, customer experience, or hospitality industries

**Job ID: 14072516-114VG

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