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Guest Experience/service Agent

2 weeks ago

Doha, Qatar IHG Full time

**About us** Join our extraordinary world**

**Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.**

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle brand hotel experiences to join our pre-opening team in Doha.

Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

**Your day to day**
As a Guest Experience/Service Agent - you will be responsible for the smooth operation of the Front Office Department. You will be performing Check In/Out procedures and answer guests' queries. You will be also responsible to answer internal and external calls of our guests.

**What we need from you** WHAT WE NEED FROM YOU?**

Ideally, you'll have some or all of the following competencies and experience we're looking for:
Strong - sometimes you’ll need to lift, push and pull big objects. This can involve bending and kneeling

Literate - you’ll need a good grasp of reading, writing and basic maths

Flexible - night, weekend and holiday shifts are all part of the job, able to work in a fast-paced environment, and can work well in a diverse team

Articulate - a great communicator, you’ll be warm, welcoming and easy to talk to

Experienced - at least 2 years of similar experience in a luxury and lifestyle environment

Pre-opening experience is an advantage

**What we offer**:

- We’ll reward all your hard work with a _competitive salary and benefits_._

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA38270