Guest Service Centre Agent
4 days ago
Guest Service Centre Agent
Full-time Company Location: Banana Island Resort Doha by Anantara
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss. Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East's only wellness centre in a resort setting, spread across lush botanical gardens.
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Handles every query in a polite and courteous manner.
- Ensures total guest satisfaction by ensuring message taking is correctly.
- Ensures any faults or modifications are reported to the Manager.
- Ensures guests are greeted to the correct standard upon calling.
- Maintains an up to date knowledge of the hotel and local services.
- Ensure that a high level of customer service is consistently maintained.
- Handles any outgoing calls on guest's behalf.
- Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
Qualifications
- College diploma in hotel management or related field.
- Previous experience as a Guest Service Centre Supervisor in Front Office.
- Excellent oral communication skills.
- Experience with Front Office systems.
- Fluent in English, both written and spoken.
Guest Service Centre Agent
Doha, Qatar * Full-time
-
Guest Service Centre Agent
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
-
Guest Service Officer
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Group Full timeJob SummaryWe are seeking colleagues who can perpetuate a culture of modern design and exceptional service, with a passion for delivering outstanding customer-tailored experiences.As Guest Service Officer – Communications Centre, you will be responsible for creating a welcoming experience for our guests through helpful and exceptional service, answering...
-
Guest Service Officer- Communications Centre
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full timeBachelor of Hotel Management (Hotel Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar, and Doha's business district. With...
-
Guest Service Officer- Communications Centre
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Group Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings.Guest Service Officer- Communications Centre (Arabic Speaker)Front OfficeHourly/Entry Level EmployeeFull-timeWorldwideSummaryWelcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters...
-
Guest Service Officer- Communications Centre
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings.Guest Service Officer- Communications Centre (Arabic Speaker)Front OfficeHourly/Entry Level EmployeeFull-timeWorldwideSummaryWelcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters...
-
Guest Relations Agent
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose :We are seeking a diligent and experienced Guest Relations Agent to join our team...
-
Doha, Baladīyat ad Dawḩah, Qatar Hotels Full timeWhat are we looking forAGuest Service Centre Supervisor serving Hilton brands must demonstrate the following skills and attributes:Leadership:Motivate and inspire team members to achieve service excellence.Provide guidance and support to resolve issues effectively.Communication:Exhibit strong interpersonal skills to interact with guests and team members...
-
Guest Experience Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hotelandresortsolution Full timeHotelandresortsolution: Where Hospitality Meets ExcellenceWe are committed to delivering unforgettable experiences for our guests, thanks to the dedication and expertise of our team members. As a Guest Service Centre Agent, you will play a vital role in creating lasting memories, one guest interaction at a time.Why Join Us?Opportunity to work in a luxury...
-
Guest Services Representative
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeThe Ned Doha is a luxurious hotel situated in a former government building. Our hotel boasts an impressive array of amenities, including seven restaurants, 90 bedrooms, event venues, and a private members' club with a rooftop terrace and health club.Role Overview:We are looking for a talented Guest Relations Agent to join our team. As a key contributor to...
-
Upscale Guest Services Associate
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full timeFour Seasons Hotels and Resorts is committed to delivering world-class service experiences to our guests. We are seeking a skilled and experienced Concierge Agent to join our team and help us achieve this goal.The successful candidate will be responsible for providing exceptional guest service, promoting hotel amenities and programs, and ensuring that...
-
Customer Service Agent
16 hours ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full timeResponsibilitiesPhone Call Handling: Receive each guest call in a professional and friendly manner, maintaining effective communication with all related departments to ensure smooth service delivery.Guest Services: Handle every query in a polite and courteous manner, exceeding guest expectations by ensuring they are greeted by name upon calling as per the...
-
Guest Services Coordinator
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full timeFour Seasons Hotel Doha is a leader in the hospitality industry, renowned for its exceptional service and commitment to excellence.Required Skills and QualificationsTo succeed in this role, you will require:A degree in hotel and restaurant management or a related field.2-4 years of experience as a Guest Relations Agent, preferably in a luxury hotel...
-
Guest Relations Agent
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Customer Service Coordinator
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hotelandresortsolution Full timeAbout UsAt Hotelandresortsolution, we pride ourselves on delivering exceptional hospitality experiences that leave a lasting impression on our guests. Our team is dedicated to providing genuine warmth and personalized service, ensuring every moment with us feels like home.Job SummaryWe are seeking an experienced Guest Service Centre Agent to join our team at...
-
Guest Service Representative
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full timeAbout Four Seasons Hotels and ResortsOur Commitment to ExcellenceWe pride ourselves on delivering exceptional guest experiences by providing personalized service and exceeding expectations. Our team members around the world embody this commitment by striving to make every interaction with our guests a memorable one.We understand that our success is built on...
-
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full timeCompany Overview:City Centre Rotana Doha is a world-class hotel that offers luxurious accommodations and exceptional dining experiences. Our commitment to excellence is reflected in our team's dedication to providing outstanding service and quality to our guests.Job Description:We are seeking a highly skilled and experienced Head Waiter to join our team. The...
-
Luxury Guest Services Specialist
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Doha is a renowned luxury hotel brand seeking a skilled Guest Relations Agent to join our Front Office team.We are looking for an exceptional individual who thrives in a fast-paced environment and possesses excellent communication skills. As a Guest Relations Agent, you will be responsible for providing legendary quality experiences to our...
-
Service Centre Expertise Manager
17 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Alfa Laval Corporate AB Full timeIn this challenging role, you will lead the Service Centre team in achieving exceptional results by executing work according to standards and continuously improving them.About the TeamThe Service Centre team at Alfa Laval Corporate AB is responsible for providing expert technical services to our clients across various industries.As a Service Centre Expertise...
-
Reservation Team Member
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full timeJob Description:We are seeking a skilled Cluster Reservations Agent to join our team at Millennium Hotels and Resorts MEA. The successful candidate will provide exceptional customer service and support our guests' needs.Assist guests in making room reservations through various communication channels.Verify guest information and payment details to confirm...
-
Front Office Associate
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Hotelandresortsolution Full timeThe Ideal CandidateWe seek a highly motivated and enthusiastic individual with a genuine passion for delivering exceptional customer service. As a Guest Service Centre Agent, you will embody the values of Hotelandresortsolution, demonstrating a commitment to excellence in everything you do.Your Key QualitiesCollege diploma in Hotel Management or related...