Operation Coordinator
1 week ago
**Job purpose**:
- Coordinate and oversee daily operations across multiple waterless car wash sites.
- Manage employee distribution, set wash targets, and ensure smooth, efficient deployment of staff.
- Monitor on-site performance, motivate teams, and ensure all operational standards are met.
- Identify staff-related issues and minimize risks such as theft.
**Key responsibilities and accountabilities**:
- Oversee employee distribution across multiple car wash locations, ensuring each site has adequate staffing based on projected customer demand.
- Set daily and weekly targets for the number of car washes required at each site, in collaboration with the Head of Operations.
- Ensure proper tracking and deployment of staff, making real-time adjustments to staff allocation as needed.
- Ensure all positions are adequately staffed, especially during peak hours.
- Collaborate with the operations team to adjust workforce allocation based on demand and special events.
- Maintain a high level of service quality by ensuring all workers adhere to the company’s standards.
- Provide ongoing training on compliance and safety to the workforce.
- Identify any suspicious behavior or fraud attempts in the workplace.
- Perform daily site visits to monitor on-ground operations, staff performance, and ensure deployment plans are being followed.
- Maintain accurate records of employee attendance, distribution, and site performance.
- Provide training for new hires and ongoing development for current employees.
- Continuously look for ways to improve operational efficiency and employee productivity.
- Implement best practices for workflow and process optimization at the site.
**KPIs**
- Employee performance - Avg
- Service Quality Standardization
- Site Visit frequency
- Fraud minimization
**Skills & Qualifications**
- **Language**: Good English Communication, preferably with Hindi practice.
- **Experience**: Minimum of 5 years of experience in supervisory role, preferably with car wash experience
- **Operational Expertise**: Proven experience managing multiple locations
- **Customer service**: Strong understanding of customer service, logistics, and staff management
- **Other requirement**: Driving License
**Job Types**: Full-time, Permanent
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