Senior Customer Service Agent

6 days ago

Doha, Qatar Qatar Airways Full time

**About the role**:
As a Senior Customer Service Agent, you will be responsible for helping us achieve this ambition:

- Offers passengers the highest level of services, keeping in line with the seamless and convenient world-class experience we want to deliver to all customers and the role is for outgoing and detail-oriented personalities who are passionate about service delivery. The main duties are but not limited to; answering customer queries, giving directions, pro-actively look for possible improvement and conveying a positive image of the airport.
- Assist the Customer Service Supervisor by providing the necessary data to fill the shift report
- Ensure the efficient customers flow through the Terminal in compliances with the agreed standards and procedures.
- Supports stakeholders and business partners to ensure their business runs effectively in order to provide customer a comfortable experience.
- Proactively seeks out Terminal pressure points and prioritizes and directs resources accordingly.
- Provides clear and constant feedback to the Terminal Duty managers in the event of any disruption or facilities problem.
- Maintains a concise, clear and factual shift report to be transmitted to enable handover and tasks follow up

Qualifications

**About you**:

- High school qualification with minimum 2 years job-related experience
- Bachelor’s Degree or Equivalent with minimum 1 year job-related experience
- Ability to produce accurate work under light timescales.
- Good analytical skills combined with a solution oriented approach
- Ability to delegate work, set clear direction and manager workflow.
- Strong mentoring and coaching skills
- Ability to train and develop subordinate’s skills.
- Ability to foster teamwork among team members.
- Fluent in English and/or Arabic

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