Customer Service Representative
1 week ago
**Job Overview**:
**Responsibilities**:
- Listen to customer inquiries, complaints, and feedback attentively and empathetically.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, processing payments, and resolving issues or concerns.
- Troubleshoot technical issues and escalate complex problems to appropriate departments.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow up with customers to ensure resolution and satisfaction.
- Meet or exceed performance targets for customer satisfaction, response times, and quality metrics.
**Requirements**:
- High school diploma or equivalent.
- 1-2 years of experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and familiarity with CRM software.
**Preferred Qualifications**:
- Associate’s or Bachelor’s degree in Business Administration or related field.
- Experience in a call center or contact center environment.
- Bilingual proficiency in English and [additional language].
- Knowledge of basic technical troubleshooting.
-
Customer Service Representative
2 weeks ago
Doha, Qatar Holding Group Full time**Customer Service Representative Job Description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...
-
Customer Service Representative
1 week ago
Doha, Qatar Global Studies Institute Full time**CUSTOMER SERVICE REPRESENTATIVE - FULL TIME** **Location**: Aspire Zone, Doha, Qatar **Work Hours**: 9:00 AM - 5:00 PM **About the Role**: We are seeking a proactive and dedicated Customer Service Representative to join our team at our educational institute. The main responsibilities include making and answering calls, providing timely assistance, and...
-
Customer Service Representative/ Female
1 week ago
Doha, Qatar Alliance Business Center Full time**JD -CSR- Business Center** The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager. **Customer Service Representative Responsibilities**: - Manage large amounts of incoming...
-
Customer Service Representatives
2 weeks ago
Doha, Qatar ROTA GROUP Full time* We are looking Customer Service Representatives to work at Passenger Overflow Areas in Doha International Airport ( Old Airport) and Hamad International airport. - There will be free transportation. Salary for good English speakers is 3250QR and salary for Bilinguals ( Arabic&English) is 3500 QR. - Good English speaking and good communication skills is...
-
Customer Service Representative
2 weeks ago
Doha, Qatar Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Customer Service
4 days ago
Doha, Qatar Companies Management Full timeThe Customer Service & Sales Representative is responsible for delivering excellent customer service, handling sales transactions, and supporting daily shop operations. The role focuses on creating a positive customer experience while achieving sales targets. **Key Responsibilities** - Greet customers warmly and assist them with product selection - Promote...
-
Doha, Qatar Spectrum Solution Full time**We’re Hiring: Hindi/English Customer Service Representative** **Location**: Qatar **Requirement**:Valid QID** (Qatar ID) is **mandatory** **Responsibilities**: - Communicate effectively in **both Hindi and English**: - Provide clear information, guidance, and solutions to customers - Resolve customer issues with **empathy, patience, and...
-
Job Vacancy: Sales Representative
7 days ago
Doha, Qatar شركة تخليص جمركي Full time**Hiring: Sales Representative - Customs Clearance (Doha)** We are looking for a motivated Sales Representative to join our customs clearance company in Doha. **Requirements**: Based in Doha 3+ years experience in customs clearance Valid driving license & own car Ready to join immediately **Key Responsibilities**: - Identify and approach potential...
-
Customer Service Representative
5 days ago
Doha, Qatar Driving Academy Full time**Job description**: - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help them fill out...
-
Customer Service Representative
1 week ago
Doha, Qatar Al Khebra Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and providing** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customer's file and...