Customer Service Representative

1 week ago


Doha, Qatar Softje Full time

**Job Overview**:
**Responsibilities**:

- Listen to customer inquiries, complaints, and feedback attentively and empathetically.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, processing payments, and resolving issues or concerns.
- Troubleshoot technical issues and escalate complex problems to appropriate departments.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow up with customers to ensure resolution and satisfaction.
- Meet or exceed performance targets for customer satisfaction, response times, and quality metrics.

**Requirements**:

- High school diploma or equivalent.
- 1-2 years of experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and familiarity with CRM software.

**Preferred Qualifications**:

- Associate’s or Bachelor’s degree in Business Administration or related field.
- Experience in a call center or contact center environment.
- Bilingual proficiency in English and [additional language].
- Knowledge of basic technical troubleshooting.



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