Banquet Operations Manager

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day-to-day**:
1. Supervises the function of the banqueting & outside catering in terms of service standards, colleagues, sales and costs.

2. Controls and analyzes, on an ongoing basis the following:

- Highest level of service standards and Guest satisfaction
- HACCP & FLS standards

3. Oversees the preparation, presentation, and service of Banquet & Outside Catering

4. Conducts, under the guidance of the Food & Beverage in-charge, functions such as the hiring of colleagues, departmental orientation, on-the-job performance appraisals, and coaching, always ensuring appropriate staffing and productivity

5. Develop formal training plans and conduct on-the-job training sessions for banqueting & outside Catering Colleagues

6. Supervises and coordinates, in liaison with the Food & Beverage in-charge and Executive Chef, the pricing of Banquet & Outside Catering menus, beverage and wine lists, by taking into consideration factors such as follows:

- Local requirements & market needs, Merchandising and promotion
- Competition Analysis, Trends, and Recipes
- Potential Food Costs and Availability of Food & Beverage Products

7. Coordinates with the Purchasing Manager for special purchases requirements relating to the banqueting & OSC and attends to the Food & Beverage departmental meetings and BEO meetings

8. Establishes and maintains a record system to include, but not limited to the following
- Files on all previous functions and Banquet reservation book
- Customer contact file and Sales solicitation program
- Room utilization, Menu file, and Promotion file
- Activities file and casual’s files

9. Solicits and follows up on business referrals and potential sales leads

10. Assists the Food and beverage In-charge with the following:

- Day-to-day operation
- Pre-meal briefings
- Inspection checklists
- Follow up on present and past functions
- Departmental reports
- Forecast
- Other reports as required such as HACCP - FLS - Cover report - Payroll - Accident report & Operating equipment inventory

11. Performs related duties and special projects as assigned

12. Monitors the productivity levels of each banquet & outside catering service colleagues and extends assistance to anyone requiring guidance during functions

**What we need from you**:

- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
- Experience as Banquet Manager / Assistant Banquet Manager in a high-volume hotel with the highest levels of service is preferred
- A minimum of 3 years of experience working in a 5-star hotel environment, including 2-3 years in Food and Beverage
- International work experience: preferably Middle East
- Familiar with the restaurant's point of sales and cashiering procedures
- Knowledge of Banquet service procedures and standards

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a diff