Sales Team Leader/shop Supervisor

2 weeks ago

Doha, Qatar Al Khanji Enterprises Full time

**QUALIFICATIONS**:

- A Degree in Sales, marketing, commerce or a related field would be advantageous
- Previous experience in a Retail/Food & Beverage/Restaurant operations management role
- Skilled in speaking with the public in a professional manner
- Excellent oral and written communication skills, Arabic knowledge is a MUST
- Professional telephone manners
- Customer service-oriented
- Flexible work hours
- Passion for leadership and team player
- Friendly and personable attitude
- Excellent customer service skills and a clear communicator
- Ability to resolve customer disputes calmly and professionally
- Motivation to work through busy shifts
- Ability to efficiently and prioritize tasks
- Dependability and energy level
- Multi-tasking abilities
- Eye for detail to achieve operational excellence
- Problem-solving and resolution skills
- Holding a valid Qatar driving license, preferably

**DUTIES AND RESPONSIBILITIES**:

- Provide excellent customer service
- Related and prepared food orders using safe food handling techniques
- Maintain, stocked, and displayed food according to company policy
- Clean and sanitized workstation and equipment
- Perform opening and closing duties as required
- Demonstrate accuracy in cashiering, cash handling and credit card processing
- Operate and balance a cash register, stocked shelves, and utilized FPOS
- Responsible for checking and recording register balance at the close of business
- Answer telephone inquiries
- Restocked storage areas, replenished items on shelves
- Received inventory, and provided food & beverage supplies
- Balanced, registered, issued receipts, refunds, credits or change due
- Have comprehensive and up-to-date knowledge of all the outlet's unique selling points, features, amenities,
- services and policies.
- Achieve all individual sales targets in your area by maintaining and creating a close relationship with customers.
- Generate new and maintain existing customer relationships through various sales activities and create awareness of the product and services through sales calls, telephone calls, etc to achieve set targets and maximum possible productivity.
- Ensure that all incoming requests of customers are addressed in order to avoid customer complaints and loss of business.
- Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
- Closely monitor the account's revenue, and business products and maintain an up-to-date “Account & Contact Database” as well as maintain end-of-month reports.
- Provide feedback to the Team Leader on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
- Operate in a safe and environmentally friendly way to protect guests' and colleagues’ health and safety as well as protect and conserve the environment.

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