IT Support Specialist

2 weeks ago

Doha, Qatar University of Doha for Science and Technology Full time

University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more.

With more than 600 staff and over 6,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences with incorporation of innovative technological interventions, to further enhance students’ skills and help develop talented graduates that can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.

**University of Doha for Science and Technology - Information Technology Directorate - Profile**:
**Duties & Responsibilities**:
This position requires technically sound individual with in-depth knowledge of hardware and software preferably with related University experience who can provide continuous IT support to UDST students and instructors in classrooms and labs, and to UDST employees, by diagnosing and solving computer hardware and software issues, and maintaining secure, functional and updated technology. Additionally, to support the design, development, evaluation and maintenance of computer and IT systems and technologies.

The incumbent will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor; escalate issues to appropriate IT section as and when needed. He/ she will identify recurrent IT issues and support in the enhancement of IT services.

The incumbent will support the preparation of reports for cost-benefit analysis related to technology enhancements, and ensure the correct prioritization of equipment and software needs.

**Qualifications**:
**Education and Certifications**:
Bachelor’s degree in IT or related field required

**Experience**:
Minimum 5 years of relevant experience in IT or related field

**Language**:
Fluency in written and spoken English language required

Fluency in written and spoken Arabic language preferred

**Other Required Skills**:
Education

Information Technology

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