Head of Admissions

**Description**

ISP Admissions Manager Role Profile

Purpose of Role

The post holder has specific responsibility for the organisation, administration and strategic development relating to the promotion of the School at all levels through targeted initiatives and activities directed by the Marketing Department.

The post holder will be a true ambassador of the School, providing a professional and highly focused customer-service approach. As a representative of the School, the post holder will also work to develop links and partnerships with the parent, businesses, and local community contacts to support mutual development and growth whilst raising the profile and position of the School.

The post holder will be expected to build a close working relationship with other members of the Senior Leadership Team (SLT) as well as teaching, administrative and other support staff to fully inform and involve the whole school community in the promotion of the School to the wider world. Collaboration with colleagues within International Schools Partnership, Middle East (ISP) and attendance at Group Admissions & Marketing Meetings.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Admissions Manager Key Responsibilities

Admissions:

- Advise prospective parents & stakeholders on our value proposition (profile, program, fee structure and all services provided) across communications channels.
- Primary responsibility of implementing the Schools Admissions process, including lead generation, family journey, customer service, negotiation and objection handling, call scripts and parent communications.
- Make calls to potential digital and non-digital leads to convert them into school tours and enrolments.
- Organise admissions meetings and open events while displaying excellent customer service.
- Support the Phase Leaders in carrying out assessment of prospective pupils per the admissions policy and Ministry of Education regulations.
- Work in partnership with the Registrar to meet the School and Ministry of Education admissions criteria, including collecting and reviewing all necessary documentation.
- Assessment, development and coordination of all policies and documentation related to pupil admissions (including admissions toolkits, templates, scholarship programs), with the support of stakeholders within the school, ISP, Ministry of Education and other relevant authorities.
- Monitor and develop lead generation activities, work with the ISP Heads of Marketing and Admissions, to ensure admissions targets are met.
- Work with the Principal and SLT to develop appropriate programs and campaigns, such as referral schemes, scholarships, or working with feeder schools.
- Regularly review and develop admissions documents, parent communication platforms and templates, and marketing collaterals to ensure accurate information and best practice.
- Develop and nurture mutually beneficial relationships with feeder schools, nurseries, universities, local businesses, government entities, education agents and other organisations to maximise pupil recruitment and retention.
- Along with the marketing officer, support the Principal to develop the school’s communication and engagement strategy, based on the strengths and development areas, promoting the same within and beyond the school community.
- Support the Principal with participation in relevant national and regional conferences, events and competitions to raise the profile of the school, pupils and faculty.
- Lead direct reports in the school to pursue excellence in operational efficiency and customer service delivery. Systems should be reviewed regularly, and written and verbal communication are to be customized to maximize engagement.
- Advise on effective continued support and communication to new families after pupils enrol at the school - ‘after sales care’.
- Maintain positive vibes and good work relationships between team members
- Keep records of the team performance and follow up on their performance reviews on time

School Marketing Activities in collaboration with the marketing officer:

- Develop and nurture personal links with nurseries, feeder schools, education agents, estate and relocation agents, universities, alumni, and developers