IT Help Desk Co Ordinator

2 weeks ago

Doha, Qatar FMG Full time

**QUALIFICATION**:

- BACHELOR OF COMPUTER / IT
- ARABIC CANDIDATE
- CUSTOMER SERVICE
- EXPERIENCE WITH IT TICKETING SYSTEMS IS PREFERED
- ITIL V4

ONLY IN DOHA
- **ONLY ARAB**_

**JOB DESCRIPTION**:

- Primary duties will be to provide 24/7/365 Tier 1 Phone support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA's)
- Manage Help Desk responsibility and resource allocation Depending on the priority
- Answer help desk lines and troubleshoot remotely and on Phone
- Resolve helpdesk service calls using documented procedures.
- Support Technical staff members on support work.
- Handle Help Desk ticketing system through Track IT.
- Solve routine issues and escalate complex issues based on priority.
- Help to develop and maintain documentation for procedures and troubleshooting
- Develop, execute and follow company operational policies, standards and work instructions for customer support.
- Provide help desk monthly reporting in collaboration with the Service Manager and to clients whenever required
- Ensure customer satisfaction through continuous status information.
- Develop and manage internal and external support documentation.
- Available to receive support calls 24l7 or whenever required.
- To Follow up with the team and update the customer on current status of the reported issue.
- To get feedback from client about the satisfaction of work completed.
- Coordinate with internal Departments to ensure the calls completion without escalation, providing supporting documents in a timely manner.
- To manage Documents on daily basis and provide the necessary documents to other departments, Management, client as per the company needs and policy.
- To provide weekly report an open issue escalated issue
- To follow up with internal team for required material license, document, etc.

**QUALIFICATION**:

- BACHELOR OF COMPUTER / IT
- ARABIC CANDIDATE
- CUSTOMER SERVICE
- EXPERIENCE WITH IT TICKETING SYSTEMS IS PREFERED
- ITIL V4

**EXP REQUIRED**:
2 YEARS

**Job Types**: Full-time, Permanent

**Salary**: From QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

  • Maintenance & Support Co-ordinator

    4 days ago

    Doha, Qatar Madre Integrated Engineering Full time

    **URGENT HIRING** Maintenance & Support Co-Ordinator Basic Requirements: - Minimum 5 years of experience in (Telecommunication) in Oil & Gas - PAGA Experience is mandatory - BE / Diploma required Location: Qatar (CVs without proper documents like QID, Passport copy, educational & other certificates shall not be considered)

  • Help Desk Coordinator

    4 days ago

    Doha, Qatar CANDIDZONE Technologies Full time

    We are hiring Help Desk Coordinatorto work under our reputed client in Qatar. **Minimum requirements**: - 3 years experience in CAFM - Facility management background - Bilingual (English & Arabic) - Female, 35 years old and below - Transferable visa with a valid QID/ NOC **Interested applicants**:forward the CV's through WhatsApp at +974...

  • Project Co-ordinator

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar MENA InsurTech Full time 90,000 - 120,000 per year

    𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 – 𝐌𝐄𝐍𝐀 𝐈𝐧𝐬𝐮𝐫𝐭𝐞𝐜𝐡 & 𝐅𝐢𝐧𝐭𝐞𝐜𝐡 𝐒𝐮𝐦𝐦𝐢𝐭⁣2026⁣𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐐𝐈𝐕 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐕𝐞𝐧𝐭𝐮𝐫𝐞...

  • M e P

    4 hours ago

    Doha, Qatar Steadfast Qatar Full time

    Urgent Requirement!!!!! - **M E P CO ORDINATION DRAFTSMAN**: - **LUSAIL**: - **2 MONTHS + EXTENDABLE** Immediate Joiners Only with valid Q I D Whatsapp - 60007451 **Job Type**: Temporary Contract length: 6 months

  • Help Desk Operator

    2 weeks ago

    Doha, Qatar Jascon Engineering WLL Full time

    **Job Summary** **Key Responsibilities**: - Diagnose and resolve hardware, software, and network-related issues in a timely manner. - Log and track service requests, incidents, and problems using a help desk ticketing system. - Escalate complex issues to appropriate IT support teams when necessary. - Provide regular updates to users regarding the status of...

  • IT Help Desk

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar VAM Systems Full time $40,000 - $60,000 per year

    Company Description We are currently looking IT Help Desk - SCCM for our Qatar operations with the following terms & conditions.Required Qualifications & Skills  Strong knowledge of Windows 10 and Windows 11 features, architecture, and key differences.Hands-on experience with Windows deployment tools such as SCCM.Good understanding of Active Directory,...

  • IT Help Desk Officer

    4 days ago

    Doha, Qatar Global Premium HR Services Full time

    We are looking for Female **IT** **Help Desk Officer.** As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. **Responsibilities**: - Responding to client support queries. - Providing support in person, over the...

  • IT Help Desk Engineers

    4 hours ago

    Doha, Qatar Candidzone Full time

    Duration: Short Term - Experience: Minimum 5 years in IT Help Desk or related roles. - Certification: ITIL Certification is mandatory. - Industry Experience: Previous call center experience is required. - Contract Duration: 3 months, with the possibility of extension. - Working Hours: 5 days per week, 8 hours per day. - Immediately required **Job Type**:...

  • Help Desk and Cafm Coordinator Specializing in

    6 days ago

    Doha, Qatar BIN ARBAID GROUP Full time

    **Technical Credentials**: - Proficient in utilizing a diverse array of software packages, including Microsoft Office. - Thorough comprehension and expertise in both hard and soft FM services. - Strong analytical and presentation abilities. **Salary**: QAR4,000.00 - QAR5,000.00 per month **Education**: - Bachelor's (required) **Experience**: - Similar...

  • Insurance Co-ordinator

    2 weeks ago

    Doha, Qatar AMMCQ Full time

    Job Responsibilities: - Coordinating, liaising and networking between insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements - Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims for an organization. - Acts as a liaison between the organization,...