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Tour Guide Hotel Representative
3 weeks ago
**Roles and Responsibilities**
KINDLY APPLY ONLY IF YOU ARE CZECH / GERMAN SPEAKER
HOTEL REPRESENTATIVE:
- Experience in customer services roles in the travel and tourism industry
- Should have selling, promotional skills and Product knowledge
- Handling the overall operation of the sales programs
- Ability to thrive in a team environment
- Resilient and flexible approach with the ability to respond to customer and company
- Must be Fluent in Russian or German language
- Driving License holder is an advantage
TRAVEL GUIDE:
- Guiding Tours and Groups
- Dealing with questions and queries of the clients
- Providing excellent Customer Services and Relationship to the clients
- Reporting on the DGT system and payment collections
- Managing and handling conflicts and complaints in a constructive manner
- Cooperation with the superiors and Customer Service department
- Other ad hoc duties as directed by immediate superior or management
- Good Command of Czech or German language
- Good Knowledge of Qatar.
- Previous experience in the Destination Management Company / Tourism industry
- Good communication skills and excellent in customer service/relation.
- Experience in international working environment
- Independent work style and can perform under pressure.
- Tour Guide License is an advantage.
- Can start immediately
Application Question(s):
- Are you a fluent/native Czech or German Speaker?
- Are you currently in Qatar?
